Marcelo Vera Cruz Jr.
Quezon City,00
Summary
Dynamic executive with extensive experience at Maria Management Specialists Corp., excelling in operations management and strategic planning. Proven track record in enhancing team productivity and fostering cross-functional collaboration. Adept at driving process improvements and mentoring staff, ensuring organizational success through decisive leadership and effective communication.
Overview
28
28
years of professional experience
Work History
Chief Operating Officer
Maria Management Specialists Corp.
07.2017 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Corporate Accounts Director
Maria Management Specialists Corp
07.2015 - 06.2017
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
Business Manager
Maria Management Specialists Corp.
03.2006 - 05.2015
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Operations Supervisor
Maria Management Specialists
06.1999 - 02.2006
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Field Supervisor
Maria Management Specialists Corp.
06.1997 - 02.1999
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Education
Bachelor of Arts - Business Administration And Management
Felipe Verallo Memorial Foundation College
Cebu City, Province Of Cebu, Philippines03-2026
No Degree - General Radio Communication Operator
Felipe Verall Memorial Foundation College
Cebu City, Province Of Cebu, Philippines04-1995
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Human resources management
- Cross-functional collaboration
- Operations oversight
Timeline
Chief Operating Officer
Maria Management Specialists Corp.
07.2017 - Current
Corporate Accounts Director
Maria Management Specialists Corp
07.2015 - 06.2017
Business Manager
Maria Management Specialists Corp.
03.2006 - 05.2015
Operations Supervisor
Maria Management Specialists
06.1999 - 02.2006
Field Supervisor
Maria Management Specialists Corp.
06.1997 - 02.1999
Bachelor of Arts - Business Administration And Management
Felipe Verallo Memorial Foundation College
No Degree - General Radio Communication Operator
Felipe Verall Memorial Foundation College