Marc David Oanzon
Naga, Province Of Camarines Sur
Summary
Adept at driving technological advancements and enhancing system security, my tenure at Preferred Insurance Staffing showcased my ability to manage complex IT infrastructures and lead teams towards achieving key objectives. With expertise in network security management and a knack for fostering interdepartmental collaboration, I excel in deploying solutions that bolster operational efficiency and cyber resilience. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
18
18
years of professional experience
Work History
IT Manager
Preferred Insurance Staffing
09.2023 - 08.2024
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Created and terminated user's accounts from start to finish in business applications.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Managed life cycle replacement of hardware and software.
- Oversaw development and implementation of improvements to support network operations.
- Coordinated secure system access of users to various department systems and platforms.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Implemented and maintained technology and software budget.
IT Specialist
NICC Doctors Hospital
09.2012 - 01.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Patched software and installed new versions to eliminate security problems and protect data.
IT Support Specialist
Planet Link
03.2009 - 03.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
2D Animator
Cutting Edge Productions
04.2006 - 03.2008
- Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
- Provided first-rate hand-drawn animation for television and cinematic use on TOONBOOM software.
- Combined technical and artistic abilities to accomplish challenging animation objectives.
- Collaborated with other animators to create coherent images within scenes.
- Matched output to information obtained from director, cinematographer and other departments.
- Created sequences under tight deadlines and seamlessly integrated with other components.
- Researched how desired animations, movements and events would occur in real-world situations.
- Used TOONBOOM to create computer-generated effects and simulations.
- Created lifelike characters with appropriate textures, shadows and features.
- Helped construct pyrotechnic displays for action scenes.
- Created over 300 world with environment, lighting, sound, and motion.
Education
Bachelor of Science - Information Technology
AMA Computer College
Magsaysay Avenue, Naga City03.2007
Skills
- System Configuration
- System Administration
- Desktop Virtualization
- Network Configuration
- Office 365 Administration and management
- Microsoft Intune Administration and management
- Hardware and software configuration and mangement
- Cloud computing
- Server configuration and management
- Azure Active Directory Management
- Network security management
- Technical Troubleshooting
Timeline
IT Manager
Preferred Insurance Staffing
09.2023 - 08.2024
IT Specialist
NICC Doctors Hospital
09.2012 - 01.2024
IT Support Specialist
Planet Link
03.2009 - 03.2012
2D Animator
Cutting Edge Productions
04.2006 - 03.2008
Bachelor of Science - Information Technology
AMA Computer College
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