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  A Seasoned practitioner with a unique value proposition, in leading with impact and leading people. Profile An adaptable and passionate people centric leader with a strong background in the delivery of performance management and customer service team management spanning 13+ years. A proven ability to apply good judgement and strong business intelligence regarding complex customer negotiations. A multi-level management specialist, critical thinker and strategic problem solver with extensive expertise involving employee coaching and mentoring, staff development, productivity and performance and identifying customer needs, whilst ensuring compliance with industry regulations, acts and policies. Possessing demonstrated success in contributing to the implementation of performance management practices, the capacity to work with several internal software systems including, CMS Supervisor, Oracle Analytics and Microsoft Office Suite, as well as delivering detailed data reporting as requested by senior management. An exceptional communicator with the proven ability to develop strong business relationships with clients, colleagues, management, and stakeholders to enhance service delivery and increased sales. Currently seeking a new challenge and the opportunity to further develop my leadership career with a leading Australian organisation. Professional Attributes
  A collaborative and customer-centric Leader with the proven ability to display initiative to guide and support employees and direct reports.
  An effective communicator with the expertise to influence and build positive relationships when working with clients, colleagues, management, and stakeholders.
  Capabilities in organising, prioritising, and managing multiple tasks with competing deadlines.
  Implements effective problem-solving strategies throughout all coaching, mentoring and performance management phases, to increase sales and optimise opportunities.


Dedicated customer service leader with 15 years of experience managing high-volume enquiries, resolving complaints, and building strong community relationships. Proven ability to handle sensitive resident feedback with empathy and professionalism. Experienced in CRM systems, call logging, multi-channel communication, and team coaching. Committed to serving the community and contributing to a positive resident experience at Marine Parade Bedok Heights Town Council.

Sales Management & Business Development Executive Achievement-oriented, resourceful, and highly adaptable Business Development professional with extensive experience in sales leadership and business growth across diverse industries. Proven track record of managing multiple complex projects while managing the K-12 team to support organizational success. Analytical leader that looks for the most cost effective and creative solutions to promote company goals. Takes a consultative approach that effectively increases sales and builds long term customer relationships. Highly experienced at problem solving, stabilizing at risk clients, and finding win-win solutions. Driven Business Development Manager with 8 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement. Strategic-thinking Business Development with 13 years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development.

Data Analyst with a background in customer service and in quality control Engineering. Experience in
mediating between clients and businesses in quality control in businesses. Highly skilled at crafting
solutions to customers' problems.

Marc Christian Tayag Dequilla

Summary

Overview

Work History

Operations Manager

Nestle General Trade Manager

Nestle Distributor Management Customer Service(DMCS)

Nestle Distributor Key Accounts Especialist(DKAS)

Nestle Sr. Salesman(Xtruck)

Education

Bachelor of Science -

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Operations Manager

Nestle Distributor Management Customer Service(DMCS)

Nestle General Trade Manager

Nestle Distributor Key Accounts Especialist(DKAS)

Nestle Sr. Salesman(Xtruck)

Bachelor of Science -

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