Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marc Andrew Rojo

Marc Andrew Rojo

Cagayan de Oro City ,Philippines

Summary

Customer Service Representative with strengths in handling high volumes of inquiries. Resolves customer complaints by identifying root causes and implementing suitable solutions. Enhances customer satisfaction through efficient order processing and collaboration with logistics teams.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Concentrix
Cagayan de Oro, Philippines
02.2025 - 02.2025
  • Handled high volumes of inbound inquiries efficiently.
  • Assisted in identifying root causes of customer complaints and offered suitable solutions.
  • Processed orders, returns, and billing adjustments accurately while following company guidelines and security protocols.
  • Coordinated with logistics teams to optimise delivery schedules, reducing wait times and improving customer satisfaction scores.
  • Responded to customer service enquiries promptly and accurately.

Service Crew Member

Burger King
Cagayan de Oro, Philippines
09.2021 - 12.2021
  • Assisted guests by taking food orders and recommending meal add-ons for upselling opportunities.
  • Ensured compliance with food hygiene regulations and safety procedures while preparing and serving food.
  • Provided excellent customer service by addressing needs with a friendly approach and going the extra mile.

Education

Bachelor of Business Administration - Bachelor of Science in Business Administration major in Marketing Management

PHINMA - Cagayan de Oro College
Cagayan de Oro City
01-2024

General Academic Strand - Information Technology

Phinma - Cagayan de Oro College
Cagayan de Oro City
01-2020

Misamis Oriental General Comprehensive High School
Cagayan de Oro City
01-2018

Skills

  • Active listening and clarity
  • Creative problem-solving
  • Patience under pressure
  • Adaptability in communication
  • Customer relationship management
  • Multi-tasking

Timeline

Customer Service Representative

Concentrix
02.2025 - 02.2025

Service Crew Member

Burger King
09.2021 - 12.2021

Bachelor of Business Administration - Bachelor of Science in Business Administration major in Marketing Management

PHINMA - Cagayan de Oro College

General Academic Strand - Information Technology

Phinma - Cagayan de Oro College

Misamis Oriental General Comprehensive High School
Marc Andrew Rojo