MARC DENZEL DE JESUS GALVO
Bachelor Of Science In Hospitality Management
Binangonan
Summary
To apply my TESDA NC II – Food and Beverage Services training and Hospitality Management background to provide excellent guest service, ensure efficient food and beverage operations, and create a positive dining experience in a professional hospitality environment.
Overview
7
7
years of professional experience
Work History
Crew Trainor
Golden Arches Development Corporation
12.2023 - Current
- Train and guide new crew members in customer service and food preparation.
- Ensure high standards of service, food safety, and cleanliness.
- Provides ongoing feedback and support to help crew members improve skills, efficiency, and performance.
- Handle customer concerns, promote upselling, and support daily operation
Internship Student
Thunderbird Resort & Casino
01.2026 - 04.2026
- Welcomed guests, managed check-ins and check-outs, assigned rooms, and provided information on hotel services, amenities, and local attractions.
- Handled reservations, phone calls, emails, guest inquiries, payment processing, and maintained accurate cash and booking records.
- Resolved guest concerns promptly while coordinating with Housekeeping and Maintenance to ensure room readiness, facility upkeep, and overall guest satisfaction.
Service Crew
Golden Arches Development Corporation
12.2019 - 12.2023
- Greet visitors with a smile, help them choose from the menu, and respond to their questions.
- Welcoming customers, monitoring food safety/sanitation procedures, and completing daily station checklist.
- Responds quickly to incoming orders while following standard procedures
Education
Bachelor of Science - Hospitality Management
University of Rizal System
Angono, Rizal06-2026
Senior Highschool - Accountancy, Business, And Management
Vicente Madrigal Integrated School
Binangonan, Province Of Rizal, Philippines 04.2001 -
High School Diploma -
Vicente Madrigal Integrated School
Binangonan, Rizal 04.2001 -
Skills
Team leadership & Staff Training
Front Office Operations
Action Planning and Execution
Food Safety & Sanitation Compliance
Customer Service & Guest Relations
SEMINARS AND CERTIFICATIONS
- NC II – Food and Beverage Services (NC II) | Competent | TESDA | 2026
- Coffee Appreciation: Sensory & Brewing Basics – Silang, Cavite, Philippines | March 2025
- Taal Heritage Town Tour – Taal, Batangas, Philippines | February 2025
- Heritage Tourism Seminar – University of Rizal System - Angono | February 2025
- Bar Tour Seminar – TGI Friday’s, Clark, Pampanga | February 2024
- Hotel Familiarization – University of Rizal System - Angono | February 2024
Timeline
Internship Student
Thunderbird Resort & Casino
01.2026 - 04.2026
Crew Trainor
Golden Arches Development Corporation
12.2023 - Current
Service Crew
Golden Arches Development Corporation
12.2019 - 12.2023
Senior Highschool - Accountancy, Business, And Management
Vicente Madrigal Integrated School
04.2001 -
High School Diploma -
Vicente Madrigal Integrated School
04.2001 -
Bachelor of Science - Hospitality Management
University of Rizal System