Marbilyn Mayuga
Entrepreneur
Quezon City
Summary
Dynamic and results-oriented professional with a proven track record at Alorica Inc., where I enhanced customer loyalty through exceptional service and problem-solving skills. Skilled in cash handling and customer service, I consistently exceeded performance metrics. Adept at fostering teamwork and collaboration, I thrive in fast-paced environments, demonstrating flexibility and cultural awareness.
Overview
8
8
years of professional experience
Work History
DOLE Internship Program /Office Staff
Department of Labor and Employment
Barangay Hall Commonwealt
11.2023 - 12.2024
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Analyzed performance data to identify trends and areas for improvement.
Customer Service Representative
Alorica Inc.
Mezza Residences Tower 2, Gregorio Araneta Ave, Quezon City, Metro Manila
04.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded proactively and positively to rapid change.
Call Center Representative
Concentrix
U.P Ayala Technohub Gate 3
09.2021 - 02.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Order Picker Lead
Merkado Homes Warehouse
8A JP Rizal St. Arty Subdivision Brgy Karuhatan Valenzuela City
02.2020 - 08.2020
- Pick listed items from orders online
- Making sure the items not damage
Cashier
ExpressPay Inc. Philippines
San Simon St. Brgy. Holy Spirit Quezon City
02.2017 - 02.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor In Entrepreneurship - Entrepreneurship
Quezon City University
673 Quirino Hwy, Novaliches, Quezon City06.2022
Skills
Documentation abilities
Cash Handling
Schedule Coordination
Cleaning skills
Materials restocking
Problem-Solving
Decision-Making
Customer service understanding
Teamwork and Collaboration
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Cultural Awareness
Contact Information
Email: mmarbymayuga12@gmail.com
Contact number: 09212374512
Timeline
DOLE Internship Program /Office Staff
Department of Labor and Employment
11.2023 - 12.2024
Customer Service Representative
Alorica Inc.
04.2023 - 08.2024
Call Center Representative
Concentrix
09.2021 - 02.2022
Order Picker Lead
Merkado Homes Warehouse
02.2020 - 08.2020
Cashier
ExpressPay Inc. Philippines
02.2017 - 02.2018
Bachelor In Entrepreneurship - Entrepreneurship
Quezon City University