Summary

Overview

Work History

Education

Skills

Contact Information

Timeline

Marbilyn Mayuga

Entrepreneur

Quezon City

Summary

Dynamic and results-oriented professional with a proven track record at Alorica Inc., where I enhanced customer loyalty through exceptional service and problem-solving skills. Skilled in cash handling and customer service, I consistently exceeded performance metrics. Adept at fostering teamwork and collaboration, I thrive in fast-paced environments, demonstrating flexibility and cultural awareness.

Overview

years of professional experience

Work History

DOLE Internship Program /Office Staff

Department of Labor and Employment

11.2023 - 12.2024

Established and maintained strong relationships with colleagues through regular meetings and communication.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Participated in team-building activities to foster teamwork and collaboration.
Assisted with onboarding new staff members, providing orientation and support.
Analyzed performance data to identify trends and areas for improvement.

Customer Service Representative

Alorica Inc.

04.2023 - 08.2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Responded proactively and positively to rapid change.

Call Center Representative

Concentrix

09.2021 - 02.2022

Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Order Picker Lead

Merkado Homes Warehouse

02.2020 - 08.2020

Pick listed items from orders online
Making sure the items not damage

Cashier

ExpressPay Inc. Philippines

02.2017 - 02.2018

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Bachelor In Entrepreneurship - Entrepreneurship

Quezon City University

673 Quirino Hwy, Novaliches, Quezon City

06.2022

Skills

Documentation abilities

Cash Handling

Schedule Coordination

Cleaning skills

Materials restocking

Problem-Solving

Decision-Making

Customer service understanding

Teamwork and Collaboration

Organization and Time Management

Flexible and Adaptable

Self-Motivated

Active Listening

Multitasking Abilities

Cultural Awareness