Marbilyn Mayuga
Entrepreneur
Quezon City
Summary
Dynamic and results-oriented professional with a proven track record at Alorica Inc., where I enhanced customer loyalty through exceptional service and problem-solving skills. Skilled in cash handling and customer service, I consistently exceeded performance metrics. Adept at fostering teamwork and collaboration, I thrive in fast-paced environments, demonstrating flexibility and cultural awareness.
Overview
8
8
years of professional experience
Work History
DOLE Internship Program /Office Staff
Department of Labor and Employment
11.2023 - 12.2024
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
- Assisted with onboarding new staff members, providing orientation and support.
- Analyzed performance data to identify trends and areas for improvement.
Customer Service Representative
Alorica Inc.
04.2023 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded proactively and positively to rapid change.
Call Center Representative
Concentrix
09.2021 - 02.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Order Picker Lead
Merkado Homes Warehouse
02.2020 - 08.2020
- Pick listed items from orders online
- Making sure the items not damage
Cashier
ExpressPay Inc. Philippines
02.2017 - 02.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Bachelor In Entrepreneurship - Entrepreneurship
Quezon City University
673 Quirino Hwy, Novaliches, Quezon City06.2022
Skills
Documentation abilities
Contact Information
Email: mmarbymayuga12@gmail.com
Contact number: 09212374512
Timeline
DOLE Internship Program /Office Staff
Department of Labor and Employment
11.2023 - 12.2024
Customer Service Representative
Alorica Inc.
04.2023 - 08.2024
Call Center Representative
Concentrix
09.2021 - 02.2022
Order Picker Lead
Merkado Homes Warehouse
02.2020 - 08.2020
Cashier
ExpressPay Inc. Philippines
02.2017 - 02.2018
Bachelor In Entrepreneurship - Entrepreneurship
Quezon City University
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