MARBEN TEJADA
Branch Manager
Viga, Catanduanes
Summary
Dynamic Branch Manager at ARDCI Microfinance Incorporated with a proven track record in exceeding performance targets and enhancing team capabilities. Skilled in decision-making and cash handling, I effectively led staff development initiatives while ensuring customer satisfaction and operational excellence. Committed to fostering a collaborative environment that drives success.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Branch Manager
ARDCI Microfinance Incorporated
05.2024 - Current
- Continuously monitored and supervised branch transactions and performance against key performance indicators, taking corrective actions as needed to ensure objectives and were met or exceeded.
- Implemented effective strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Examined customer loan applications for loan approvals and denials.
- Conducted loan validation and C.I.B.I.
- Conducted staff meeting weekly to address all staff/branch concerns.
- Conducted cash count and approval of loan weekly.
- Monitored all transactions daily and weekly.
Community Development Officer
ARDCI Microfinance Inc.
08.2019 - 04.2024
- Conducted SLS meetings in every center in barangay, orienting possible clients, processed loan, insurance, and collecting savings.
- Communicated effectively with all different personalities encountered during SLS meeting.
- hitting targets given by the supervisor, conducting client information and background investigation to ensure the capacity of loan release is correct.
Education
Bachelor of Science - Mathematics
05.2013 - 06.2018
Skills
Customer service
Team player
Decision-making
Team supervision
Staff supervision
Operational reports
Cash handling expertise
Staff training
Loans
Financial services
Approachable
Verbal/written communication
Cooking
Good
Timeline
Branch Manager - ARDCI Microfinance Incorporated
05.2024 - Current
Community Development Officer - ARDCI Microfinance Inc.
08.2019 - 04.2024
Catanduanes State University - Bachelor of Science, Mathematics
05.2013 - 06.2018