Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Marah Nadera

Virtual Assistant
Taytay

Summary

Dynamic professional with 4 years of experience in customer service, sales, and concierge roles. Skilled in managing high-volume calls, generating leads, and coordinating appointments while ensuring top-notch service and regulatory compliance. A solid background in psychology enhances communication and problem-solving skills, enabling effective client interactions and empathetic issue resolution. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Engagement Specialist

Carenet Health
3 2023 - 9 2024
  • Executed high-volume outbound cold calls with a soft sales approach, effectively introducing company products and services, and qualifying prospects for the sales team
  • Achieved a daily quota of over 200 qualified leads through strategic cold calling, significantly expanding the sales pipeline
  • Expertly managed and scheduled patient appointments for a range of healthcare services, including consultations, follow-ups, and procedures, ensuring optimal utilization of provider time and resources
  • Maintained strict adherence to healthcare regulations and confidentiality (HIPAA) in managing patient information and appointment details.

Concierge Service Specialist

Aspire Lifestyles
Ortigas
08.2022 - 01.2023
  • Provided tailored recommendations and bookings for flights, accommodations, dining, entertainment, and local attractions
  • Addressed VIP client inquiries, requests, and complaints with professionalism, ensuring high customer satisfaction
  • Made accurate and timely reservations for restaurants, shows, tours, and other activities
  • Coordinated transportation services including airport transfers, car rentals, and private drivers
  • Maintained an up-to-date knowledge of local events, cultural activities, and points of interest to provide relevant information to guests.

Customer Service Representative

24-7 Intouch
03.2022 - 08.2022
  • Managed warranty claims, replacements, and refunds for Coleman products
  • Delivered prompt and effective product support via phone, email, and chat
  • Resolved customer inquiries and technical issues, ensuring a high level of satisfaction
  • Maintained accurate records of customer interactions and transactions.

Hotel Reservation Specialist

Concentrix
08.2021 - 02.2022
  • (Upskilled from previous role) Transitioned into a specialized account for hotel reservations, handling tasks such as making, modifying, and canceling bookings
  • Upsold packages and promotional offers to enhance guest experiences
  • Delivered exceptional customer service to ensure satisfaction and foster repeat business.

Customer Service Representative

Concentrix
06.2020 - 07.2021
  • Managed approximately 100 incoming calls, emails and chats per day from customers.
  • Acted as the first point of contact, resolving customer issues promptly and professionally
  • Assisted with product inquiries and purchase recommendations to boost customer satisfaction
  • Handled orders, returns, and exchanges efficiently.

Education

Bachelor of Science in Psychology -

Institute of Creative Computer Technology
Taytay, Rizal
09.2021 - 09.2024

Senior Highschool Graduate -

Daehan College of Business And Technology
Taytay, Rizal
06.2018 - 06.2020

Skills

Excellent Communication Skills

Customer Service Expertise

Time Management & Multitasking

Team Management

Teamwork & Collaboration

Computer literacy

Brand Awareness

Photo editing

Adaptability and Flexibility

Active Listening

Attention to Detail

Schedule Coordination

Software

Microsoft Office

CRM

Google Suite

Epic

Vida

Citrix

Canva

Timeline

Concierge Service Specialist

Aspire Lifestyles
08.2022 - 01.2023

Customer Service Representative

24-7 Intouch
03.2022 - 08.2022

Bachelor of Science in Psychology -

Institute of Creative Computer Technology
09.2021 - 09.2024

Hotel Reservation Specialist

Concentrix
08.2021 - 02.2022

Customer Service Representative

Concentrix
06.2020 - 07.2021

Senior Highschool Graduate -

Daehan College of Business And Technology
06.2018 - 06.2020

Engagement Specialist

Carenet Health
3 2023 - 9 2024
Marah NaderaVirtual Assistant