Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mara Febbie Shielemiah Cinas

Mara Febbie Shielemiah Cinas

Pulluan
Cabadbaran City

Summary

Adept at elevating customer experiences, I leveraged active listening and Microsoft Excel proficiency to enhance satisfaction and streamline operations at Foundever. Specializing in complaint resolution and data analysis, I boosted loyalty and operational efficiency, contributing to a significant uptick in repeat business. My blend of technical savvy and interpersonal skills drives consistent results. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Foundever
02.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Account Associate

VXI Global Holdings B.V
10.2021 - 07.2022
  • Streamlined account management processes for improved efficiency and productivity.
  • Analyzed account data to identify trends and areas for improvement, implementing targeted strategies accordingly.
  • Worked with personnel to understand and resolve complicated problems and requests.
  • Managed a high volume of inbound calls, maintaining composure under pressure and providing exceptional service.
  • Provided personalized support to clients, addressing their unique needs and preferences.
  • Utilized CRM software tools efficiently for tracking customer information, enhancing overall organization.

Liaison Officer

APX Design and Engineering Consultancy
03.2020 - 09.2021
  • Supported organizational goals by facilitating the exchange of information among team members and departments.
  • Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
  • Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
  • Coordinated efforts between teams to achieve project objectives within tight deadlines.
  • Organized successful events by coordinating logistics, managing budgets, and overseeing promotional activities.

Aircraft Mechanic Apprentice

Philippine Air Asia Inc.
10.2018 - 03.2019
  • Maintained accurate records of all completed repairs and maintenance tasks to ensure compliance with FAA regulations.
  • Collaborated with other apprentices and experienced mechanics to complete challenging projects within tight deadlines.
  • Streamlined inventory management processes by accurately tracking parts usage during repair jobs, reducing waste and unnecessary costs.
  • Completed comprehensive training on various aircraft models, expanding knowledge base and skill set.
  • Ensured proper use of safety equipment and adherence to safety protocols while working on aircraft systems, minimizing accidents and injuries.

Timekeeper

APX Design and Engineering Consultancy
03.2017 - 06.2017
  • Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Checked accrued hours against listed hours for leave time.
  • Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Education

Associate of Science - Aircraft Maintenance

Filipino Aviation Academy Inc.
Davao City, Province Of Davao Del Sur, Philippines
04.2001 -

Skills

Customer Service

Timeline

Customer Service Representative

Foundever
02.2023 - 03.2024

Customer Account Associate

VXI Global Holdings B.V
10.2021 - 07.2022

Liaison Officer

APX Design and Engineering Consultancy
03.2020 - 09.2021

Aircraft Mechanic Apprentice

Philippine Air Asia Inc.
10.2018 - 03.2019

Timekeeper

APX Design and Engineering Consultancy
03.2017 - 06.2017

Associate of Science - Aircraft Maintenance

Filipino Aviation Academy Inc.
04.2001 -

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Mara Febbie Shielemiah CinasPulluan