Mara Almae Sedo
Iloilo City
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Telus
09.2021 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Team Leader
Startek Iloilo
12.2019 - 08.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Trainer
Startek Iloilo
03.2019 - 07.2019
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Subject Matter Expert
Startek Iloilo
11.2019 - 12.2019
- Improved user productivity and efficiency through system training and support.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Mentored junior team members, contributing to their professional growth and development.
Customer Service Representative
Startek, Iloilo
09.2017 - 10.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Sales Service Representative
Virgin Australia
02.2017 - 07.2017
- Increased sales revenue by effectively managing customer relationships and addressing their needs.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
Front Desk Officer
Microtel
03.2015 - 11.2016
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries in a timely manner.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained accurate records of room reservations, ensuring smooth transitions for both guests and hotel staff.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
Education
Associate Of Business Administration - Business Management
Palawan State University
Palawan, Philippines 04.2015
Skills
- Staff Supervision
- Operations Management
- Performance monitoring
- Team Training
- Management
- Performance Management
- Team Leadership
- Self Motivation
- Multitasking Abilities
- Time management abilities
- Business Administration
Character Reference
Paul Kenith Sancho, 09399161729, WNS Group Manager- Operations
Toni Rose Jano, 09453213850, Team Leader- Asurion
Timeline
Operations Supervisor
Telus
09.2021 - Current
Team Leader
Startek Iloilo
12.2019 - 08.2021
Subject Matter Expert
Startek Iloilo
11.2019 - 12.2019
Trainer
Startek Iloilo
03.2019 - 07.2019
Customer Service Representative
Startek, Iloilo
09.2017 - 10.2019
Sales Service Representative
Virgin Australia
02.2017 - 07.2017
Front Desk Officer
Microtel
03.2015 - 11.2016
Associate Of Business Administration - Business Management
Palawan State University
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