Mara Sumpio
Virtual Assistant / Staffing / Recruiter / Customer Service Representative
Bacolod City
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Staffing Specialist /Staffing Coordinator /Appointment Scheduler
A Kind Heart
02.2025 - 09.2025
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Facilitate RN/ CNA schedules
Staffing Coordinator /Appointment Scheduler
Activ Healthcare
10.2022 - 11.2024
- Manage RN/LPN, CNA schedule Track open shifts, cancelled shifts Communicate schedules via email, text and phone calls etc.
- Shift Scheduling: Creating fair and efficient schedules for nurses, doctors, and support staff while meeting patient-care standards and regulatory requirements.
- Coverage Management: Anticipating and filling gaps caused by call-outs, vacations, or fluctuating patient census.
- Resource Allocation: Balancing staff workloads to prevent burnout and maintain patient safety.
Customer Service Representative/ Sales Representatives
Concentrix + Webhelp
01.2021 - 04.2022
- CRM Systems: Proficiency in tools such as Salesforce, Zendesk, or HubSpot for tracking customer interactions.
- Multichannel Support: Handling phone, email, live chat, and social media requests.
- Basic Troubleshooting: Guiding customers through simple technical fixes.
- Prioritization: Handling multiple inquiries while meeting response-time targets.
- Documentation: Logging calls, chats, and resolutions accurately for future reference.
- Follow-Up: Ensuring customer issues are fully resolved.
Customer Service Representative
Panasiatic Solutions Incorporated
01.2017 - 03.2021
- Telecommunications/ Phone Support Troubleshooting, answer incoming outgoing calls.
Receptionist
Breakthrough Restaurant
04.2015 - 05.2016
Education
Vocational Course -
Universal School of Applied Technology
04.2016
High School Diploma - undefined
Sagay National High School
04.2012
Elementary Diploma -
Maria Lopez Elementary School
04.2008
Skills
Active listening
Communication
Customer Service
Table Skirting
Computer Literate
Teamwork
Self Discipline
References
Ian Francis - ian@akindheartinc.com
Operations Manager- A Kind Heart
Juicy Halipa -09761015089
Staffing Manager- Actriv Healthcare
Timeline
Staffing Specialist /Staffing Coordinator /Appointment Scheduler
A Kind Heart
02.2025 - 09.2025
Staffing Coordinator /Appointment Scheduler
Activ Healthcare
10.2022 - 11.2024
Customer Service Representative/ Sales Representatives
Concentrix + Webhelp
01.2021 - 04.2022
Customer Service Representative
Panasiatic Solutions Incorporated
01.2017 - 03.2021
Receptionist
Breakthrough Restaurant
04.2015 - 05.2016
High School Diploma - undefined
Sagay National High School
Vocational Course -
Universal School of Applied Technology
Elementary Diploma -
Maria Lopez Elementary School