Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

MARA DOREEN CHAN LEGUARDA

QUEZON CITY

Summary

Results-oriented professional with a strong desire to take on challenging positions that offer opportunities for continuous growth and learning.

Overview

11
11
years of professional experience

Work History

CSR

ePerfomax Contact Centers & BPO
09.2013 - 01.2014
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Food Attendant

Casa Blanca Music Lounge
02.2015 - 06.2016
  • Assisted customers with information regarding menu offerings and nutrition information.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
  • Maintained a clean and organized work environment for optimal food preparation and safety standards.
  • Cleaned and maintained dining area and condiment stations.
  • Established loyal clientele through friendly interaction, memorable service experiences, and consistent delivery of excellent food quality.

Brand Ambassadress

New Medsurdent Dental
01.2017 - 01.2017

Brand Ambassadress

Durian Furnitures, India & Pioneer cranes and elevators LTD.
01.2017

Brand Ambassadress

Purefoods
01.2018

Brand Ambassadress & Sales

OLAY
01.2018 - 01.2019

Marketing Assistant Manager

Prolife International Holdings
01.2019 - 01.2020

Social Media Manager

LZ Media Production
02.2022 - 11.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.

Admin Staff

Elite Club Pinoy
01.2023 - 01.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Assisted with onboarding new staff members, providing orientation and support.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.

Receptionist

Savvice Corporation
05.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence and filing documents
  • Handled check transactions and maintained payments records accurately.

Education

Bachelor of Arts - Mass Communication

Far Easter University
Manila

Junior High School -

Our Lady of the Sacred Heart School
01.2011

Primary -

Our Lady of the Sacred Heart School
01.2007

Skills

  • Proficient in MS Office
  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Appointment scheduling
  • Scheduling appointments
  • Office administration
  • File management
  • Service-oriented mindset

Timeline

Receptionist

Savvice Corporation
05.2024 - Current

Admin Staff

Elite Club Pinoy
01.2023 - 01.2024

Social Media Manager

LZ Media Production
02.2022 - 11.2023

Marketing Assistant Manager

Prolife International Holdings
01.2019 - 01.2020

Brand Ambassadress

Purefoods
01.2018

Brand Ambassadress & Sales

OLAY
01.2018 - 01.2019

Brand Ambassadress

New Medsurdent Dental
01.2017 - 01.2017

Brand Ambassadress

Durian Furnitures, India & Pioneer cranes and elevators LTD.
01.2017

Food Attendant

Casa Blanca Music Lounge
02.2015 - 06.2016

CSR

ePerfomax Contact Centers & BPO
09.2013 - 01.2014

Junior High School -

Our Lady of the Sacred Heart School

Primary -

Our Lady of the Sacred Heart School

Bachelor of Arts - Mass Communication

Far Easter University

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MARA DOREEN CHAN LEGUARDA