Maple Hazel Gumatay
Senior Quality Analyst
Marikina
Summary
Experienced with quality assurance processes and driving continuous improvement. Utilizes strong analytical skills to identify and resolve product quality issues. Track record of effective collaboration and maintaining high standards of quality.
Quality assurance professional committed to delivering high standards and reliable results. Extensive experience in leading quality improvement projects and implementing effective testing methodologies. Known for fostering collaborative team environments and adapting to dynamic project requirements. Skilled in problem-solving and process optimization.
Overview
17
17
years of professional experience
Work History
Senior Quality Analyst
Concentrix, A SYNNEX Corporation
10.2012 - 08.2025
- Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
- Created test cases and automation scripts.
- Collaborating effectively with onshore teams to ensure seamless communication and alignment on quality standards, and project goals.
- Leading and facilitating monthly client calibration sessions alongside onshore team leaders to discuss performance metrics, address quality trends, and foster a strong, transparent partnership.
- Conducting a comprehensive report analysis to identify key insights, trends, and areas for process improvement, translating complex data into actionable recommendations for leadership.
- Driving strategic reporting initiatives, ensuring timely and accurate delivery of quality reports that not only summarize performance, but also provide forward-looking insights to proactively address potential issues.
Customer Service Representative
NCO RMH Teleservices Inc.
08.2008 - 10.2012
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
National Christian Life College
Marikina City, Metro Manila 04.2001 -
Skills
Resilience
Communication & Collaboration
Analytical Thinking & Problem-Solving
Root Cause Analysis
Attention to detail
Adaptability & Continuous Learning
Flexible Schedule
Flexibility
Google Workplace user
Proactive Learning
Problem Solving
Timeline
Senior Quality Analyst
Concentrix, A SYNNEX Corporation
10.2012 - 08.2025
Customer Service Representative
NCO RMH Teleservices Inc.
08.2008 - 10.2012
High School Diploma -
National Christian Life College
04.2001 -
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