Summary
Overview
Work History
Education
Skills
Timeline
Generic
Maple Hazel Gumatay

Maple Hazel Gumatay

Senior Quality Analyst
Marikina

Summary

Experienced with quality assurance processes and driving continuous improvement. Utilizes strong analytical skills to identify and resolve product quality issues. Track record of effective collaboration and maintaining high standards of quality.

Quality assurance professional committed to delivering high standards and reliable results. Extensive experience in leading quality improvement projects and implementing effective testing methodologies. Known for fostering collaborative team environments and adapting to dynamic project requirements. Skilled in problem-solving and process optimization.

Overview

17
17
years of professional experience

Work History

Senior Quality Analyst

Concentrix, A SYNNEX Corporation
10.2012 - 08.2025
  • Streamlined quality assurance processes through the development of comprehensive test plans and checklists.
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
  • Created test cases and automation scripts.
  • Collaborating effectively with onshore teams to ensure seamless communication and alignment on quality standards, and project goals.
  • Leading and facilitating monthly client calibration sessions alongside onshore team leaders to discuss performance metrics, address quality trends, and foster a strong, transparent partnership.
  • Conducting a comprehensive report analysis to identify key insights, trends, and areas for process improvement, translating complex data into actionable recommendations for leadership.
  • Driving strategic reporting initiatives, ensuring timely and accurate delivery of quality reports that not only summarize performance, but also provide forward-looking insights to proactively address potential issues.

Customer Service Representative

NCO RMH Teleservices Inc.
08.2008 - 10.2012
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

National Christian Life College
Marikina City, Metro Manila
04.2001 -

Skills

Resilience

Communication & Collaboration

Analytical Thinking & Problem-Solving

Root Cause Analysis

Attention to detail

Adaptability & Continuous Learning

Flexible Schedule

Flexibility

Google Workplace user

Proactive Learning

Problem Solving

Timeline

Senior Quality Analyst

Concentrix, A SYNNEX Corporation
10.2012 - 08.2025

Customer Service Representative

NCO RMH Teleservices Inc.
08.2008 - 10.2012

High School Diploma -

National Christian Life College
04.2001 -
Maple Hazel GumataySenior Quality Analyst