Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
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Ma. Penelope  Quibin

Ma. Penelope Quibin

ESL Tutor
Tacloban City,LEYTE

Summary

Confident English as a Second Language Tutor with over [1] year of hands-on experience working with non-native English speakers to help improve reading, writing and speaking abilities. Skillful in facilitating listening and speaking activities and creating custom lesson plans depending on student level of English proficiency. Committed to establishing rapport with students to create comfortable and approachable learning. Dedicated Tutor offering engaging lessons to clarify difficult subjects and make students feel more prepared for classes and exams. Actively checks student receptiveness and understanding with quizzes and topic breakdowns to guide sessions toward optimal productivity. Supporter of technology-centered strategies to promote interactive learning and easier access to resources for independent study.

Overview

2
2
years of professional experience

Work History

ESL Tutor

RareJob Inc
Tacloban City, Leyte
11.2020 - Current
  • Demonstrated pronunciation and taught regional language differences.
  • Assessed student proficiency and designed lesson plans to target weak areas.
  • Designed engaging instructional materials and activities.
  • Developed and taught ESL curriculum to improve students' conversational abilities.
  • Recommended curriculum choices and created lesson plans to maximize effectiveness of instruction.
  • Facilitated class discussion to help students work through questions and expand understanding.

CSR

ePERFORMAX
Cebu City, CEB
09.2018 - 02.2019
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Documented and detailed calls and complaints using call center's CRM database.

Education

Bachelor of Science - Hospitality Management

Eastern Visayas State University
Tacloban City, Leyte
08.2021 - Current

Skills

    Reading level analysis

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Software

Microsoft Office

Interests

Books

Gourmet Food

Music

Timeline

Bachelor of Science - Hospitality Management

Eastern Visayas State University
08.2021 - Current

ESL Tutor

RareJob Inc
11.2020 - Current

CSR

ePERFORMAX
09.2018 - 02.2019
Ma. Penelope QuibinESL Tutor