Manuelito Custodio

Work History

Operations Assistant

Remote Employee BPO

San Fernando City, Pampanga

12.2022 - 02.2023

Solved problems timely and effectively, ensuring customer satisfaction.
Assisted with facility scheduling and customer service.
Managed and maintained file system covering expenses, reports, and support documentation.
Assisted operations manager with planning of routine operations and special projects.
Analyzed and reported on operational data to identify trends and issues.
Managed day-to-day department operations with effective workflow coordination.

Human Resources Officer

Remote Employee BPO

San Fernando City, Pampanga

08.2022 - 02.2023

Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
Conducted check-ins with employees to assess workplace health and personnel engagement.
Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Coordinated employee placements and administrative details.
Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
Drafted and documented employee handbook and company policies to reduce compliance risks.
Processed paperwork and hiring details for promotions and lateral position changes.
Created and delivered HR training sessions to staff, managers and executives.
Assisted with writing job postings and job descriptions for boards.
Worked alongside global business leader to deploy new training strategies.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Conducted performance reviews and provided feedback to managers on employee performance.
Developed and implemented onboarding and orientation programs for new employees.
Advocated for staff members, helping to identify and resolve conflicts.
Completed human resource operational requirements by scheduling and assigning employees.
Collaborated with managers to identify and address employee relations issues.
Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

Payroll Specialist

Remote Employee BPO

San Fernando City, Pampanga

02.2022 - 02.2023

Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Assisted management in developing and tracking payroll budgets.
Maintained strict confidentiality of all payroll information and records.
Created new hire and termination documents for payroll.
Resolved payroll discrepancies quickly and successfully.
Tracked employee vacation, sick and personal time.
Updated employee files with new details such as changes in address or salary levels.
Prepared and submitted payroll taxes and reports to regulatory agencies.
Generated reports to track employee time and attendance.
Managed and updated employee benefits information.
Reconciled payroll discrepancies and responded to inquiries from employees.
Calculated wages, deductions and bonuses in accordance with company policies.
Processed manual checks for employees in accordance with company policies.
Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Process TAX and Government deduction
Process Last pay and incentives for those resign
Process Maternity, Paternity and leaves payment

Administrative Officer

Remote Employee BPO

San Fernando City, Pampanga

02.2022 - 02.2023

Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Delivered performance reviews, recommending additional training or advancements.
Updated reports, managed accounts, and generated reports for company database.
Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Created and maintained databases to track and record customer data.
Managed department budgets and generated financial reports for management review.
Monitor and maintain building facilities
Monitoring office supplies and stocks

Recruiter

Remote Employee BPO

San Fernando City, Pampanga

02.2022 - 12.2022

Collaborated with hiring managers to understand job requirements and expectations.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Operated and maintained applicant tracking and candidate management systems.
Developed recruiting strategies to identify qualified candidates and build network.
Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Advertised job opportunities on social media platforms and job boards.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Studied job descriptions and qualifications to determine applicant requirements.
Emphasized job benefits and perks to applicants to improve organization's attractiveness.
Coordinated schedules to arrange management interviews with applicants.
Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Developed and implemented plans to improve recruitment process.
Developed and implemented onboarding and orientation programs for new employees.
Create tickets for new hires
Coordinate to client in USA and Australia for their hiring needs
Negotiate salary to applicants

Dispatch Coordinator

EastWest BPO

San Fernando City, Pampanga

01.2021 - 12.2022

Coordinated regular inspections of vehicles and scheduled preventive maintenance.
Monitored driver locations in field and solved discrepancies to keep team on-track.
Organized paperwork and explained individual job parameters for each assignment.
Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
Tracked and monitored vehicle performance and maintenance.
Coordinate to drivers for pick up and drop for our shuttle service
Monitor Shuttle service vehicles for maintenance
Coordinate to employees for pick up time and pick up points
Monitor vehicles GPS
Assist Employees for their concerns

Human Resources Officer

EastWest BPO

San Fernando City, Pampanga

01.2021 - 02.2022

Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
Conducted check-ins with employees to assess workplace health and personnel engagement.
Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
Coordinated employee placements and administrative details.
Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
Created and delivered HR training sessions to staff, managers and executives.
Assisted with writing job postings and job descriptions for boards.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Conducted performance reviews and provided feedback to managers on employee performance.
Developed and implemented onboarding and orientation programs for new employees.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Create Memorandum
Create Contracts
Create Promotion and Salary

Payroll Assistant

EastWest BPO

San Fernando City, Pampanga

07.2019 - 01.2022

Responded to employee questions and requests for information in timely and knowledgeable fashion.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Processed new hire paperwork and documents.
Verified timekeeping records and handled any discrepancies with employees.
Updated employee files with new details such as changes in address or salary levels.
Maintained payroll information by calculating, collecting, and entering data.
Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
Issued paychecks on designated pay dates to avoid employee dissatisfaction.
Calculated wages, deductions and bonuses in accordance with company policies.
Coordinated resolution of payroll discrepancies.
Managed and updated employee benefits information.
Reconciled payroll discrepancies and responded to inquiries from employees.
Processed timecards and payroll data for team of employees.
Audited timesheets and payroll records for accuracy.
Generated reports to track employee time and attendance.
Tracked employee vacation, sick and personal time.
Paying Tax and Government company deduction
Liason

Recruitment Officer

EastWest BPO

San Fernando City, Pampanga

09.2018 - 12.2020

Followed up with leads to explain application process and answered questions to increase interest.
Tracked key dates and deadlines and maintained specific personnel lists.
Supported management in developing and implementing personnel policies and procedures.
Incorporated ideas, input and content for key recruitment and outreach guides for social media and online usage.
Hired employees and initiated new hire paperwork process.
Promptly corresponded with applicants and coordinated and conducted interviews.
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Collaborated with hiring managers to understand job requirements and expectations.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Operated and maintained applicant tracking and candidate management systems.
Developed recruiting strategies to identify qualified candidates and build network.
Assisted with onboarding and orientation of new hires to expedite acclimatization process.
Advertised job opportunities on social media platforms and job boards.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Consulted businesses on successful recruiting and retention practices to help minimize turnover.
Coordinated schedules to arrange management interviews with applicants.
Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Assisted with writing job postings and job descriptions for boards.
Negotiate Salary
Create Job offer and Contracts
Conduct HR Orientation
Recruit Call Center Agents, Nurse, IT, Maintenance and Driver

Driver Salesman

RSU Ratan

San Fernando City, Pampanga

04.2018 - 09.2018

Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Displayed products properly at customer sites and according to company specifications and policies.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Pick up and Drop baskets, Chairs and table
Inventory the items received
Deliver all the products picked up and Export it international.
Our Products are 100% made in ratan here in Philippines, Basket, Chairs and tables
Driving automatic and manual vehicle.

Sales Clerk

SM Hypermarket

Mabalacat City, Pampanga

09.2017 - 02.2018

Scanned merchandise and bagged using appropriate strategies for different items.
Inspected floor displays, noted missing items, and immediately replenished merchandise.
Processed payments and returns with accuracy and efficiency.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Kept front check out area clean and organized for efficient service.
Maintained customer satisfaction with quick and professional handling of product returns.
Assisted customers by finding items quickly to boost store satisfaction rates.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Presented, rotated and date-checked products to maintain company freshness standards.
Trained and mentored new sales representatives.
Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Utilized CRM software to manage customer accounts and track performance metrics.
Create barcode for item price
Assisted customers complaints, wants and need
Dispatch and report damage items
Inventory, and monitor received items international

Construction Laborer

Office of the Mayor

Sta, Barbara, Pangasinan

07.2016 - 12.2016

Observed safety regulations on job sites to minimize accidents.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Worked with contractors and other tradespeople to meet project specifications and deadlines.
Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
Followed blueprints and diagrams to complete projects according to specifications.
Cleaned and maintained tools, equipment and worksites.
Helped with erecting scaffolding and ladders.
Loaded and unloaded materials and equipment onto and off construction sites.
Moved and cleared debris from work sites to dispose of in designated areas.
Followed instructions and safety protocols while operating machinery and equipment.
Helped with door and window installations.
Worked on sites, installing roofs and other exterior components.

Construction Laborer

Centrum Gasoline Station

San Carlos City, Pangasinan

01.2015 - 12.2015

Observed safety regulations on job sites to minimize accidents.
Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Worked independently in fast-paced environment while meeting productivity and quality expectations.
Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
Followed blueprints and diagrams to complete projects according to specifications.
Installed drywall, siding and other structural components.
Helped with erecting scaffolding and ladders.
Loaded and unloaded materials and equipment onto and off construction sites.
Moved and cleared debris from work sites to dispose of in designated areas.
Helped with door and window installations.
Worked on sites, installing roofs and other exterior components.
Painter
Assisted foreman, architect and engineer.

Summary

Overview

Work History

Operations Assistant

Human Resources Officer

Payroll Specialist

Administrative Officer

Recruiter

Dispatch Coordinator

Human Resources Officer

Payroll Assistant

Recruitment Officer

Driver Salesman

Sales Clerk

Construction Laborer

Construction Laborer

Education

Bachelor of Science - Human Resources Management

Certification - Australian Bookkeeper, Taxation , Payroll And Xero

Certificate - Data Analyst

Skills

Timeline

Work Availability

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