Manuelito Cardenas
Malasiqui,Philippines
Summary
Dynamic Customer Service Leader with a strong background in team management and problem-solving. Experienced in driving high service quality and delivering exceptional customer experiences. Expertise in SEO link building and technical support, enhancing team performance through effective coaching and mentorship. Committed to achieving quality outcomes in customer service operations.
Overview
16
16
years of professional experience
Work History
SEO Link Builder
Freelance
2023.02 - 2023.12
- Adhered to SEO guidelines and link placement standards to optimise link effectiveness.
- Placed clients’ website links across diverse platforms, enhancing online visibility and reach.
- Maintained quality and compliance with client specifications, ensuring alignment with branding and messaging.
Team Lead
Teleperformance Philippines
Makati City, Philippines
2017.07 - 2022.10
- Monitored team performance to achieve targets and KPIs, driving accountability and focus.
- Conducted meetings and coaching sessions to enhance skills and foster team development.
- Supported team members in handling customer concerns and escalations.
- Provided updates and ensured compliance with company quality standards to maintain service integrity.
Customer Service Representative
Teleperformance Philippines
Makati City, Philippines
2015.06 - 2017.07
- Resolved customer concerns effectively and professionally, enhancing customer satisfaction.
- Provided customer support that consistently met performance goals, contributing to overall service quality.
- Maintained accurate records of customer interactions and transactions to support service continuity.
Lead Production Staff
Printcopy Ventures Inc.
Makati City, Philippines
2011.07 - 2013.04
- Coordinated workflow and upheld productivity standards to meet operational targets.
- Managed daily operations while monitoring inventory levels to ensure optimal stock availability.
- Ensured orders were completed and delivered on time.
Satellite Dish Technician
Digital Clues Satellite Trading
Dubai, United Arab Emirates
2008.05 - 2008.10
- Surveyed sites to ensure compliance with safety standards and obtained necessary permits.
- Assembled and installed equipment according to specifications, ensuring optimal functionality.
- Executed technical installations and conducted maintenance work to enhance system reliability.
Education
Bachelor of Science - Computer Engineering
Colegio de Dagupan
Dagupan, PAN2005-01
Skills
- SEO Link Building
- Detail orientation
- Problem Solving
- Adaptability
- Customer Service
- Team leadership
- Collaborative teamwork
- Effective communication
- Mentorship
- MS Office Proficiency
- Multitasking
Awards, Trainings and Certifications
- Circle of Excellence – Commitment Award
- Top Agent Award
- Top Supervisor Award
- Leadership Training for Supervisors
- Lean Six Sigma White Belt Certification
Timeline
SEO Link Builder
Freelance
2023.02 - 2023.12
Team Lead
Teleperformance Philippines
2017.07 - 2022.10
Customer Service Representative
Teleperformance Philippines
2015.06 - 2017.07
Lead Production Staff
Printcopy Ventures Inc.
2011.07 - 2013.04
Satellite Dish Technician
Digital Clues Satellite Trading
2008.05 - 2008.10
Bachelor of Science - Computer Engineering
Colegio de Dagupan