Manuel I. Torreon Jr.

Job Description

• Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems

• Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products

• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding

• Participate in activities designed to improve customer satisfaction and business performance

• Conduct Credit Investigation, Documentation and Report. Also do other task such as Marketing.
• Input vendor payments and updated accounts to reflect new balances.
• Ensured timely vendor payments by managing invoice processing and expense tracking systems.

• The georeferencing activity of the RSBSA Updating mainly aims to verify the declared field area registered under the FFRS through geospatially mapping the agricultural lands in the Philippines and linking each field to an RSBSA-registered farmer.
• Maintained exceptional attention to detail while reviewing large volumes of complex information for accuracy and consistency.
• Ensured customer satisfaction through timely resolution of discrepancies identified during validation process.

• Provides administrative support to ensure efficient office operations. Maintains physical and digital filing systems. Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Responsible for ensuring that all accomplished and validated RSBSA Enrollment Forms and Updating Slips are encoded in the RSBSAAPP accurately and correctly, with reference as well to the attached documentary requirements.
• Extracted information from database to compile reports for audit process.
• Prepared source data for computer entry by compiling and sorting information.

• On-the Job Training
• Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.