Summary
Overview
Work History
Education
Skills
Timeline
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MANUEL CORTEZ

MANUEL CORTEZ

SELLING DEPARTMENT SUPERVISOR
Manila, Metro Manila

Summary

Dynamic professional with proven leadership skills at SM Group Of Companies, enhancing customer satisfaction and boosting sales revenue through targeted promotions. Expert in inventory management and stockroom organization, fostering team performance and accountability. Recognized for problem-solving abilities and commitment to employee development, resulting in improved operational efficiency.


Determined Department Supervisor with 9 years of experience in managing team of 100 employees in retail environment. Strong leadership, communication and organizational skills. Deep knowledge of inventory control, merchandising and customer service.


Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

SELLING DEPARTMENT SUPERVISOR

SM Group Of Companies - WEARABLE MBC INC.
09.2023 - Current
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Built and designed large displays weekly to promote specific products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Managed team of 100 employees, delegated tasks and held each employee accountable for completing assignments.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Trained new employees on overall company and department-specific policies and procedures.

Inventory Assistant

SM Group Of Companies - MSI SAN LAZARO
01.2016 - 08.2023
  • Enhanced customer satisfaction by ensuring timely delivery of products through efficient order processing.
  • Collaborated with warehouse team to ensure accurate and timely fulfillment of orders.
  • Reduced stock discrepancies with thorough auditing and regular cycle counts.
  • Provided cross-training opportunities for fellow employees on inventory-related tasks, enhancing overall team performance.
  • Assisted in maintaining optimal inventory levels for key products, minimizing stockouts and overstock situations.
  • Managed daily replenishment tasks for high-demand items, ensuring continuous availability on store shelves.
  • Maximized storage space utilization through strategic organization methods that took into account product turnover rates and demand patterns.

Education

High School Diploma -

BULAC NATIONAL HIGH SCHOOL
Talavera, Province Of Nueva Ecija, Philippines
05.2001 -

Skills

    Stockroom organization

    Customer service

    Problem-solving

    Time management

    Leadership skills

    Customer relations

    Interactive communication skills

    Staff supervision

    Inventory management

Timeline

SELLING DEPARTMENT SUPERVISOR

SM Group Of Companies - WEARABLE MBC INC.
09.2023 - Current

Inventory Assistant

SM Group Of Companies - MSI SAN LAZARO
01.2016 - 08.2023

High School Diploma -

BULAC NATIONAL HIGH SCHOOL
05.2001 -

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MANUEL CORTEZSELLING DEPARTMENT SUPERVISOR