Senior Service Advisor
Diamond Service Satellite Corporation
Manuel Ang
Senior Service Adviser-Retired
Caloocan City
Summary
Dynamic Senior Service Advisor with extensive experience at Diamond Service Satellite Corporation, excelling in customer service and team management. Proven track record in enhancing customer retention and streamlining service scheduling. Strong leadership and exceptional communication skills drive successful workflow management and conflict resolution, ensuring high-quality service delivery.
Work History
Education
Bachelor of Science - Engineering
Technological University of The Philippines
Manila, Philippines Skills
Team management
Exceptional communication
Customer service expertise
Financial acumen
Strong leadership
Service department oversight
Automotive industry experience
Listening skills
Computer skills
Customer service
Handling customer complaints
Strong work ethic
Excellent communication
Service estimates
Documentation and reporting
Workflow management
Vehicle assessment
Quality control
Customer retention
Conflict resolution
Work order interpretation
Repairs scheduling
Client rapport
Service scheduling
Timeline
Senior Service Advisor
Diamond Service Satellite Corporation
Bachelor of Science - Engineering
Technological University of The Philippines