TeamViewer
Manny Lou Agawin
Freelancer
Malaybalay City,Bukidnon
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Advertising Assistant
Tonioli
Utah
04.2022 - 10.2024
- Enhanced brand visibility by implementing creative advertising campaigns across multiple platforms.
- Conducted market research to identify trends and opportunities for new advertising initiatives.
- Optimized ad placements by analyzing performance data and adjusting accordingly.
- Monitored competitor activities, utilizing insights to inform future advertising strategies and tactics.
- Generated reports to support development and implementation of marketing plans.
- Tracked key performance indicators to measure success of campaigns.
- Researched and evaluated potential new markets and products.
Customer Service Representative
Teleperformance
Cagayan De Oro City
05.2017 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Teletech
05.2015 - 05.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Technical Support Representative
Concentrix, A SYNNEX Corporation
Cagayan De Oro City
03.2006 - 10.2010
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Improved customer satisfaction scores with personalized technical support and follow-up.
- Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Liceo De Cagayan University
Rodolfo N. Pelaez Blvd, Cagayan De Oro City 03.1996 - 03.1999
Skills
Google Analytics
Software
Canva
Semrush
Squirrly
Google Ads
Google Analytics (GA4)
Timeline
Advertising Assistant
Tonioli
04.2022 - 10.2024
Customer Service Representative
Teleperformance
05.2017 - 03.2022
Customer Service Representative
Teletech
05.2015 - 05.2016
Technical Support Representative
Concentrix, A SYNNEX Corporation
03.2006 - 10.2010
Bachelor of Science - Electrical, Electronics And Communications Engineering
Liceo De Cagayan University
03.1996 - 03.1999
Similar Profiles
Steffi MichelSteffi Michel
Cake Decorator - Part-time at Cake Brat PhilippinesCake Decorator - Part-time at Cake Brat Philippines
Eryl VeranaEryl Verana
Driving Instructor at DATS Driving SchoolDriving Instructor at DATS Driving School
Joann MedinaJoann Medina
Senior Area Manager at Common Wealth Credit CooperativeSenior Area Manager at Common Wealth Credit Cooperative