Summary
Overview
Work History
Education
Skills
Timeline
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Manny Vengco

Cebu City

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
14
14
years of post-secondary education

Work History

Customer Service Representative

Foundever
Cebu City, Philippines
01.2019 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Primary And Secondary - Elementary And Middle School Administration

Moncada Catholic School
Brgy Poblacion 1, Moncada, Tarlac
06.1985 - 04.1995

Bachelor Of Science In Nursing - Nursing

Carthel Science of Education Foundation
Brgy San Miguel, San Manuel, Tarlac
06.2004 - 10.2006

Computer Technician - Computer Technician

AMA Computer Learning Center
Brgy San Rafael, Tarlac City
06.1997 - 04.1999

Skills

Complaint resolution

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Timeline

Customer Service Representative

Foundever
01.2019 - Current

Bachelor Of Science In Nursing - Nursing

Carthel Science of Education Foundation
06.2004 - 10.2006

Computer Technician - Computer Technician

AMA Computer Learning Center
06.1997 - 04.1999

Primary And Secondary - Elementary And Middle School Administration

Moncada Catholic School
06.1985 - 04.1995

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Manny Vengco