Manilyn Minorca
Customer Service Professional
Caloocan City, Metro Manila
Summary
Proven Customer Service Representative at Concentrix, adept in active listening and problem-solving, significantly enhanced customer loyalty through empathetic resolution of complaints. Skilled in call management and live chat support, I excel in high-pressure situations, ensuring customer satisfaction and repeat business by promptly addressing and resolving inquiries. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
02.2020 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Talipapa Highschool
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Call center experience
Live chat support
Singing, Gym workout
Singing in of my way to relieve stress and going to the gym to do exercises regularly is important to stay fit and healthy
Timeline
Customer Service Representative
Concentrix
02.2020 - 02.2023
High School Diploma -
Talipapa Highschool
04.2001 -
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