MANILYN MABUBAY
Customer Support Ambassador
Binangonan
Summary
Dedicated Support Ambassador bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Support Associate
TDCX Philippines
Mandaluyong
02.2023 - Current
- Currently handling account where I help guests and Hosts with their travel and accommodation issues. Our goal is to resolve any conflict that may arise between Hosts and guest to save the reservation as much as possible and come up to a resolution that is fair for both parties.
Chat Support for Facebook Advertisers
TDCX Philippines
05.2021 - 02.2023
- I guide Facebook advertisers on the basics of Facebook advertising and troubleshoot commonly encountered issues in their Ads and Ad Accounts. Our goal is to help small business owners sales and revenue through the help of social media advertising.
- Developed advertising tactics and implemented new solutions for increased brand awareness
Technical Support for Home Appliances
Transcom
09.2018 - 03.2021
- I help customers who are encountering issues with their kitchen appliances by performing troubleshooting steps and setting up a technician visit when troubleshooting did not fix the issue. Common issues samples are; oven not heating, dishwasher not cleaning, etc.
Customer Service Representative
Teleperformance Philippines
11.2015 - 09.2018
- I assist travelers around the US in finding and booking their accommodations for vacation and business purposes.
Skills
Great communication skillsundefined
Educational Attainment
- Bachelor of Secondary Education Major in English, University of Rizal System, Angono, Rizal, 2012 - 2016
- ICCT Colleges Foundation Inc., 2010 - 2011
- Don Jose Ynares Sr. Memorial National High School, 2006 - 2010,
- Calumpang Elementary School, 2000 - 2006
Seminars And Trainings Attended
- 07/09/2023, Social Media Management
- 06/03/2017, UNITED's 4th Educators Congress (#TrendEd), De La Salle University -Manila
- 11/15/2013, Boardwalk Business Ventures, University of Rizal System, Angono
- 11/29/2013, Loving English as Second Language, "Yes English Me" University of Rizal System, Angono Blanco Museum, Angono, Rizal
- 12/19/2012, Think Before You Click, University of Rizal System, Angono
References
- Zion Deniel Teodoro, Quality Assurance Officer, 09611897020
- Honey Grace Collano, Customer Service Representative, 09150998424
- Jomar Flores, Customer Service Representative, 09157525087
Timeline
Customer Support Associate
TDCX Philippines
02.2023 - Current
Chat Support for Facebook Advertisers
TDCX Philippines
05.2021 - 02.2023
Technical Support for Home Appliances
Transcom
09.2018 - 03.2021
Customer Service Representative
Teleperformance Philippines
11.2015 - 09.2018
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