Manilyn Castillo
Batangas, Province Of Batangas,BTG
Summary
Detail-oriented professional with experience in customer service and administrative roles. Skilled in active listening and managing high-stress situations, leading to effective complaint resolution and enhanced customer satisfaction. Committed to fostering positive client relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Infocom Technologies Inc.
Brgy. Ramon Magsaysay, Quezon City
05.2022 - 05.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of products to provide informed recommendations.
- Managed customer accounts and updated information promptly.
- Handled customer feedback and escalated concerns appropriately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Administrative Assistant
Your Child's Learning Haven
Lipa City, Province Of Batangas, Philippines
04.2017 - 03.2020
- Managed daily office operations, ensuring smooth workflow and timely task completion.
- Coordinated communication between departments to enhance collaboration and information sharing.
- Implemented process improvements to streamline administrative tasks and reduce turnaround time.
- Maintained organized filing systems, ensuring easy access to important documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
Education
Computer Information Systems
Lipa City Public College
Lipa City, Province Of Batangas, Philippines04-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Client relations
- Scheduling
- Dispute resolution
- Reading comprehension
Timeline
Customer Service Representative
Infocom Technologies Inc.
05.2022 - 05.2023
Administrative Assistant
Your Child's Learning Haven
04.2017 - 03.2020
Computer Information Systems
Lipa City Public College