Edlan Pacantara

• Rendered quality services to meet, maintain and ensure the satisfactions, security and expectations of clients or residents
• Responsible for incoming calls from clients/residents and disbursing them to the technical staff for timely completion and feedbacks
• Responsible for mobilization of new project/site and demobilization after completion of the services
• Supported in drafting proposal / documentation to be submitted to client for approval
• Liaison and coordinated with various departments within the corporate office and handle external communication
• Prepared and ensured the completeness of invoicing, material/work requisitions using BPM System and prepared quotations manually and completion reports
• Managed petty cash, staff and operatives’ duty roster and attendance, sub-contractor performance and statutory compliance reports
• Monitored quotation/requisition/variation/invoice tracker and open PO of suppliers
• Prepared monthly financial reports for client, minutes of meeting and daily briefing report
• Scheduled appointments and meetings with client/managers/applicants
• Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques
• Management of office equipment and vendor management
• Maintained a clean and enjoyable working environment and proper documentation including QHSE documents
• Performed other duties and tasks that may be assigned from time to time (e.g
• Train newly joined administrator)
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

• Rendered quality services to meet, maintain and ensure the satisfactions, security and expectations of clients or residents
• Responsible for incoming calls from client/residents and disbursing them to the technical staff for timely completion and feedbacks
• Liaison and coordinated with various departments within the corporate office and handle external communication
• Prepared and monitored CVR (Cost Value Reconciliation), invoicing, requisitions using COINS System and manually prepare quotations and completion reports
• Monitored the issues and documentation in FSI System
• Managed petty cash, staff and operatives’ duty roster, sub-contractor performance and statutory compliance reports
• Monitored quotation/requisition/variation/invoice tracker and open PO of suppliers
• Prepared weekly and monthly clients’ reports
• Prepared minutes of meetings
• Ensured the completeness of invoice for submission
• Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques
• Management of office equipment and vendor management
• Maintained a clean and enjoyable working environment and proper documentation including QHSE documents
• Performed other duties and tasks that may be assigned from time to time (e.g
• Train newly joined administrator), Managed material requisitions from various sites, inventory and stock levels
• Prepared the list for material requisitions including defective materials which were needed for replacement
• Liaised with suppliers for LPO issuance and materials delivery with best prices while ensuring product quality
• Issuance of LPO / Variance Proposal / Monthly Inventory
• Facsimile / e-mail the new issued LPO to supplier and to sites
• Follow-up any outstanding requests / invoices to the sites or suppliers
• Ensured the completeness of issued LPO with supporting documents and handover to Finance Department for payment
• Accommodated the new suppliers endorsing own products
• Issuance of Expense Claim Form or Reimbursement Form
• Issuance of transmittal of materials to sites
• Collected, validated and distributed information to employees.
• Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

• Managed the high quality and sustainability of administrative support and personal assistance to all the staff including Business Planning and Project Management
• Recruitment/Training & developing employees, processed payroll and employee welfares
• Initiated, coordinated and enforced systems, policies and procedures
• Monitored employee performance, work permits, visa extension and ECC applications
• Managed budgets, Allocation of funds/inventory and Quick Book operations
• Prepared new contracts

• Monitored maintenance works, PPM – Preventive Plan Maintenance schedules and addresses escalations as per the matrix
• Logged issues using Maximo System
• Monitored the completeness of outstanding issues or overdue
• In-charged of interdepartmental coordination for daily operations
• Monitored and escalated the concerns received through mail from internal and external mails using MS Outlook
• Raised requisitions using Maximo System
• Assisted with office administration, stationary, logistics, inventory and stock levels
• Prepared business correspondence (often using word processing, spreadsheet and presentation computer software) and prepared weekly and monthly client’s reports
• Managed proper filing of all documents, correspondences and O&M Manuals
• Performed other duties and tasks that may be assigned from time to time.
• Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Was responsible for rendering quality services to meet, maintain and ensure the satisfactions, security and expectations of clients or residents
• Attended to all incoming communications, booked documents/materials for courier and encoded all transmittals
• Monitored and responded to all inquiries/requests/job orders received through e-mail using MS Outlook
• Monitored PPM works, reactive requests, subcontractor schedules and appointments with clients for CCTV System; Fire Fighting System such as fire extinguisher, fire protection sprinklers, emergency fire pumps, fire hose reels; Fire Alarm System such as smoke detector, heat detector, break glass, fire alarm control panel; Access Control System; Gate Barrier System
• Prepared snag report for new client and provided quotation for the rectification once the quotation has been approved
• Prepared regular reports for client submission
• Filed, ensured and maintained the orderliness and completeness of the documents
• Performed other duties and tasks that may be assigned from time to time.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Procurement Assistant
• Managed material requisitions from various sites, inventory and stock levels
• Prepared the list for material requisitions including defective materials which were needed for replacement.
• Liaised with suppliers for LPO issuance and materials delivery with best prices while ensuring product quality
• Issuance of LPO / Variance Proposal / Monthly Inventory
• Facsimile / e-mail the new issued LPO to supplier and to sites
• Follow-up any outstanding requests / invoices to the sites or suppliers
• Ensured the completeness of issued LPO with supporting documents and handover to Finance Department for payment
• Accommodated the new suppliers endorsing own products
• Issuance of Expense Claim Form or Reimbursement Form
• Issuance of transmittal of materials to sites
Human Resource Assistant
• Enquired quotation for air ticket and book ticket for staff vacation / Terminated /Finished Contracts
• Issued LPO for the booked ticket agreed by the management
• Filed the LPO raised for booked ticket and handover the copy for Procurement and Finance Department Issuance of Transmittal of documents to staff
• Booked documents / materials for courier
• Encoded the incoming and outgoing transmittal

• Managed telephonic using AVAYA System and email maintenance requests/issues/enquiries from clients and residents of Aldar Projects' villas and apartments
• Monitored the maintenance of Villas/Flats/Units
• Monitored the completion of works through proper prioritization and coordination between site team and owners/tenants
• Adept in using FSI CAFM system to log service requests, schedules, completion of work orders, feedbacks and generating monthly reports
• Managed client expectation by SLA adherence to prevent escalations
• Prepared monthly reports for client submission by ensure proper documentation from site team
• Forwarded enquiries or requests of client to sales or leasing department; sent SMS to client indicated the agent’s name and contact details with reference number
• Sent welcome SMS to new resident or to the right recipient for updates or any valid information if needed
• Managed proper filing of all documents, correspondences and O&M Manuals
• Tracked down and resolved any fault if occurred
• Performed other duties and tasks that may be assigned from time to time (e.g
• Relieving receptionist, assist ALDAR leasing department, attend walk-in clients and agents who enquires for units ready for lease)

• Was responsible for providing competent, timely and error-free service to customers while ensuring compliance with internal and regulatory policies
• Processed OTC transactions and updated customer passbook
• Managed payroll, tracking sheets, customer transaction slips, signature verification and anticipated cash requisitions
• Perform mid-day balancing, currency bill verification, audit trail review and posting media collation
• As designated, file all transaction media and ensure completeness and orderliness of files
• Recorded and monitored items held for safekeeping/collateral, late deposits and payments received

• Managed the marketing of hygiene products using company sales strategies and marketing plan, tasked to obtain more sales contract to meet target sales output
• Handled new clients, contract renewals, negotiations and re-acquirement of lost and terminated accounts
• Scheduled product demonstrations to prospective clients
• Monitored timely delivery of customer purchases, post purchase services and client feedbacks/complaints
• Coordinated with credit and collection section to ensure completeness of sales files for monitoring and verification
• File transaction records, maintain and control document register of incoming and outgoing transactions
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.