Ma. Nika Ella Dela Cruz
Customer Service Associate
Quezon City
Summary
Goal-oriented Customer Service Associate with over 3 years of experience in Hospitality/Tourism Industry. Excellent reputation for resolving problems and improving customer satisfaction. Looking forward to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Relationship Manager
Eastvantage Business Solutions Inc.
Taguig
08.2021 - Current
- Full-Time Employee (40hrs/week), responsible for screening of calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Developed and maintained automated alert systems for important deadlines.
- Organized envelopes, postage and mail correspondence for staff and leadership.
Community Management Associate
Wistkey Limited
Kowloon
01.2022 - 05.2022
- Project-Based Employee (40hrs/week), responsible in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Associate
Alorica Teleservices Inc.
Quezon City
01.2020 - 01.2022
- Full-Time Employee (40hrs/week), responsible for providing excellent customer service via Phone Calls. Handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, aircraft preparation and problem resolution for all passengers and potential passengers/guests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Operations Support Officer
Chubb Limited
Mandaluyong City
08.2021 - 12.2021
- Project- Based Employee (40hrs/week), responsible in assisting operations manager with planning of routine operations and special projects.
- Gathered, organized and modeled data to assist management in making key decisions.
- Prepared and proofread reports detailing operations activities.
- Understood key performance indicators and usage to drive results through factory-driven processes.
Education
High School Diploma -
St. Christopher Academy
Philippines 06.2011 - 04.2015
Bachelor of Science - Tourism And Travel Management
Wesleyan University- Philippines
Cabanatuan City, Philippines 07.2015 - 06.2019
Vocational Diploma (TESDA) - Tourism And In-flight Services Operations
WCC Flight Attendant School
Quezon City, Philippines 09.2019 - 12.2019
Skills
Fluent in English
Timeline
Community Management Associate
Wistkey Limited
01.2022 - 05.2022
Assistant Relationship Manager
Eastvantage Business Solutions Inc.
08.2021 - Current
Operations Support Officer
Chubb Limited
08.2021 - 12.2021
Customer Service Associate
Alorica Teleservices Inc.
01.2020 - 01.2022
Vocational Diploma (TESDA) - Tourism And In-flight Services Operations
WCC Flight Attendant School
09.2019 - 12.2019
Bachelor of Science - Tourism And Travel Management
Wesleyan University- Philippines
07.2015 - 06.2019
High School Diploma -
St. Christopher Academy
06.2011 - 04.2015
Character Reference
- Dr. Cindy Gaston- Villaroman
CHTM Dean |Wesleyan university-
Philippines
E: cgvillaroman@weslyean.edu.ph
T: (044) 463 - 2074 :local: 143 - Ms. Vanessa Valera-Peronilla
Instructor | WCC Flight Attendant
School
E: careercodeic@yahoo.com
M: 0918-957-6300 - Mr. Kwun Nam Chan
Chief Technology Officer |Wistkey Limited
E: namchan@witkey.org
M: +852 6524 8663
Character Reference
- Dr. Cindy Gaston- Villaroman
CHTM Dean |Wesleyan university-
Philippines
E: cgvillaroman@weslyean.edu.ph
T: (044) 463 - 2074 :local: 143 - Ms. Vanessa Valera-Peronilla
Instructor | WCC Flight Attendant
School
E: careercodeic@yahoo.com
M: 0918-957-6300 - Mr. Kwun Nam Chan
Chief Technology Officer |Wistkey Limited
E: namchan@witkey.org
M: +852 6524 8663
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