Manifel Mulan Uy
Las Piñas
Summary
Dynamic professional with a proven track record at Okada Manila, enhancing surveillance efficiency and customer satisfaction. Skilled in CCTV operation and effective communication, adept at multitasking and problem-solving. Demonstrated integrity and teamwork, significantly contributing to a safe and compliant gaming environment.
Overview
7
7
years of professional experience
Work History
Surveillance Operator
Okada Manila
06.2024 - Current
- Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
- Ensured compliance with gaming regulations by consistently monitoring operations and reporting any discrepancies observed.
- Optimized surveillance coverage by actively participating in the planning and installation of new equipment.
- Contributed to risk assessment initiatives by providing valuable insights based on observations made during daily surveillance routines.
- Assisted in maintaining a safe gaming environment through prompt reporting of potential threats or violations.
- Demonstrated strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
- Conducted audits of cashier transactions, ensuring accuracy and detecting any signs of fraud or theft.
- Demonstrated professionalism and commitment to excellence by consistently adhering to established policies, procedures, and regulatory requirements.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
- Maintained strict confidentiality regarding sensitive information obtained during surveillance activities to protect both patrons'' privacy and casino integrity.
Customer Service Representative
Microsourcing
01.2024 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate
Amazon
08.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Marketing Development Assistant
Yakult Marketing Corporation
05.2022 - 08.2022
- Managed donor acknowledgment process, ensuring timely recognition of contributions and building strong relationships.
- Participated in strategic planning sessions with development team members, contributing to long-term goals and objectives.
- Completed projects in alignment with target deadlines and financial objectives.
- Conducted thorough prospect research, identifying new funding opportunities for organizational growth.
- Assisted in establishing partnerships with local businesses to secure sponsorships for major fundraisers.
Crew Trainer
Angel’s Pizza
05.2021 - 04.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Inventory Manager
Bec N Geri’s
03.2021 - 05.2021
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Service Crew Member
McDonald’s
11.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor Of Arts And Science - Political Science
University of Perpetual Help System DALTA
Las Piñas CityHigh School Diploma -
St. Joseph’s Academy
Las Piñas City03.2015
Grade School -
Pamplona Elementary School Central
Las Piñas City03.2011
Skills
- Quick learner
- Patience and concentration
- Integrity and trustworthiness
- Detection Software monitoring
- Customer assistance
- CCTV operation
- Accurate incident reporting
- Incident reporting
- Suspicious activity monitoring
- Access control management
- Large payout verification
- Facility monitoring and oversight
- Proficient in Software
- Video surveillance expertise
- Suspicious activity surveillance
- Accurate event logging
- Effective customer communication
- Enforcement of policies and procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Verbal communication
- Relationship building
- Team building
- Task prioritization
Timeline
Surveillance Operator
Okada Manila
06.2024 - Current
Customer Service Representative
Microsourcing
01.2024 - 05.2024
Customer Service Associate
Amazon
08.2022 - 07.2023
Marketing Development Assistant
Yakult Marketing Corporation
05.2022 - 08.2022
Crew Trainer
Angel’s Pizza
05.2021 - 04.2022
Inventory Manager
Bec N Geri’s
03.2021 - 05.2021
Service Crew Member
McDonald’s
11.2017 - 01.2018
Bachelor Of Arts And Science - Political Science
University of Perpetual Help System DALTA
High School Diploma -
St. Joseph’s Academy
Grade School -
Pamplona Elementary School Central
Similar Profiles
JOANNE ASHLEY ESPERAJOANNE ASHLEY ESPERA
Receptionist at OKADA MANILAReceptionist at OKADA MANILA
Jeprel Del PradoJeprel Del Prado
Company Physician at Okada ManilaCompany Physician at Okada Manila
CHRISTINE BESSA JANE ALBERTOCHRISTINE BESSA JANE ALBERTO
Cook at Lime and Basil Thai Restaurant (Okada Manila)Cook at Lime and Basil Thai Restaurant (Okada Manila)