Manichie P. Habuyo
Leganes
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
24
24
years of post-secondary education
Work History
Customer Service Representative
SpiCrm, Inc.
Molo, Iloilo
12.2016 - 5 2017
- LOB: Teleflora
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Technical Support Representative
TRANSCOM Worldwide, INC.
Mandurriao, Iloilo
01.2019 - 12.2020
- LOB: COMCAST
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Maximized upselling opportunities by keeping current on evolving product offerings as well as complementary items or services that could benefit customers further.
Customer Care Representative I
Legato Health Technologies Inc.
Mandurriao, Iloilo
01.2021 - 04.2022
- LOB: GBD - MAPD
- Supported healthcare providers during procedures by providing necessary assistance and resources as needed.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient data.
- Organized medical documents efficiently which allowed provider to quickly locate important information when needed.
Education
Bachelor of Arts - History
University of The Philippines Visayas
Miagao, Province Of Iloilo, Philippines 08.2014 - 12.2024
High School Diploma -
Sacred Heart Academy
Zarraga, Iloilo 06.2010 - 03.2024
Skills
- Multitasking
- Flexible in working individually or part of a team
- Critical Thinking
- Problem Solving
English comprehension and proficiency skill
Customer Service
Product Knowledge
Active Listening
Computer Proficiency
Educational Attainment
B.A. (History) - undergraduate, University of the Philippines Visayas, 2014 - 2019, Miag-ao, Iloilo, Sacred Heart Academy, 2010 - 2014, Jalandoni St., Zarraga, Iloilo, Zarraga Central Elementary School, 2003 - 2010, Zarraga, Iloilo
Height
5'3
Weight
58 kg
Personal Information
- Age: 26 yrs. old
- Date of Birth: 02/26/98
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
References
- Paula Kryss Pacificar Ushiyama, Guidance Counselor, University Of the Philippines Visayas, 09992236498
- Chelo Molo, Team Leader, TRANSCOM WORLDWIDE INC., +63936 907 6726
- Mark Jason Tamor, Associate Manager, Legato Health Technologies Inc., +639295115078
Timeline
Customer Care Representative I
Legato Health Technologies Inc.
01.2021 - 04.2022
Technical Support Representative
TRANSCOM Worldwide, INC.
01.2019 - 12.2020
Customer Service Representative
SpiCrm, Inc.
12.2016 - 5 2017
Bachelor of Arts - History
University of The Philippines Visayas
08.2014 - 12.2024
High School Diploma -
Sacred Heart Academy
06.2010 - 03.2024
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