Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Manelle Elaine Jabson

Learning Specialist
Dasmarinas, Province Of Cavite

Summary

Dynamic Learning Specialist at Foundever Asia Incorporated, adept at fostering inclusive environments and championing growth mindsets. Expert in training delivery and documentation, I enhanced team performance through effective mentoring and developed engaging instructional materials, resulting in improved learner outcomes and increased job satisfaction. Committed to collaborative learning and organizational change.

Knowledgeable Learning Specialist with proven expertise in developing and implementing effective learning strategies. Delivered impactful training programs that enhanced employee performance and engagement. Demonstrated strong instructional design and curriculum development skills. Learning professional with experience in developing and implementing effective educational programs. Strong focus on team collaboration and achieving measurable results. Skilled in curriculum development, instructional design, and leveraging technology for enhanced learning. Known for adaptability and reliability in dynamic environments.

Overview

10
years of professional experience
2
Certifications
1
Language

Work History

Foundever Asia Incorporated
Alabang, Muntinlupa City

Learning Specialist
04.2024 - Current

Job overview

  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Documented learner behaviors, interventions, and outcomes to enable the lead trainer to address pertinent issues.
  • Maintained an inclusive learning environment to enable learners to gain the maximum benefit from lessons.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Integrated real-world examples into lessons, making content more relatable and engaging for learners.
  • Championed a growth mindset within the classroom, instilling a belief in students that they have the ability to overcome challenges and achieve their goals through hard work and perseverance.
  • Promoted active engagement in lessons through hands-on activities and group projects, boosting overall class participation.

Foundever Asia Incorporated
Alabang, Muntinlupa City

Subject Matter Expert
03.2023 - 03.2024

Job overview

  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.

Foundever Asia Incorporated
Alabang, Muntinlupa City

Customer Service Representative
05.2022 - 02.2023

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Casa Asiana Development Corporation
Paranaque, Metro Manila

Front Desk Receptionist
01.2017 - 04.2022

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.

IQor
Dasmarinas, Province Of Cavite

Customer Service Representative
08.2015 - 06.2016

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Lyceum of The Philippines University - Cavite
General Trias, Province Of Cavite, Philippines

Bachelor of Science from International Travel And Tourism Management
04.2001

University Overview

  • Dean's List, 2nd Semester AY 2012-2013
  • Degree Awarded with Honorable Mention, Honor Graduate

Skills

Classroom management

Certification

Certified Learning Specialist, Foundever Asia Inc

Timeline

Certified Learning Specialist, Foundever Asia Inc

03-2025

Lean Six Sigma White Belt Certified, Foundever Asia Inc

07-2024
Learning Specialist
Foundever Asia Incorporated
04.2024 - Current
Subject Matter Expert
Foundever Asia Incorporated
03.2023 - 03.2024
Customer Service Representative
Foundever Asia Incorporated
05.2022 - 02.2023
Front Desk Receptionist
Casa Asiana Development Corporation
01.2017 - 04.2022
Customer Service Representative
IQor
08.2015 - 06.2016
Lyceum of The Philippines University - Cavite
Bachelor of Science from International Travel And Tourism Management
04.2001
Manelle Elaine JabsonLearning Specialist