Manelee Joy V. Pacis
Marikina City
Overview
17
17
years of professional experience
Work History
Internship/ Disc Jockey
92.7 Global Media Arts Campus Radio
Baguio City
11.2008 - 03.2009
Promo Assistant
GMA
Baguio City
02.2008
Host
Philippine Economic Zone Authority
Baguio City
Promo Assistant
GMA
Baguio City
02.2010
Customer Service Representative
GGP Contact Solutions
Baguio City
06.2010 - 09.2010
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Customer Service Associate
Convergys
Pasig City
10.2010 - 01.2011
Sales and Marketing Officer
Foremost CPG Brands Corporation
Quezon City
06.2011 - 02.2014
- Demonstrates products and services as deemed necessary by clients and management.
- Schedules appointments and meetings as necessary.
- Answers questions from clients.
- Makes product knowledge readily available to self and other salespeople through various resources.
- Manage daily administrative tasks.
- Generate reports on marketing and sales metrics.
- Coordinate with the marketing design and content teams to generate digital and print advertising material.
Operations Supervisor
Genesis Transport Service, Inc.
Quezon City
01.2015 - Current
- Responsible for enforcing company policies and procedures within the office.
- Proactively recommend improvements to increase sales performance.
- Liaise with different departments to improve performance and work efficiency.
- Monitor sales orders and supplier relations.
- Compile sales reports and distribute them to relevant departments.
- Attending to any correspondence and emails by customers, clients and contractors.
- Keep updated on industry trends and consumer market.
- Work closely with the operations manager to oversee daily business operations.
- Responsible for Cash Disbursement/ vouchers needed by Operations Department.
- Responsible for Filing folders/documents/answer/motion needed to comply with the government agencies which includes payment of a certain docs and clearance if it is needed.
- Responsible for follow ups pending documents, compliances, release order /decisions.
Timeline
Operations Supervisor
Genesis Transport Service, Inc.
01.2015 - Current
Sales and Marketing Officer
Foremost CPG Brands Corporation
06.2011 - 02.2014
Customer Service Associate
Convergys
10.2010 - 01.2011
Customer Service Representative
GGP Contact Solutions
06.2010 - 09.2010
Promo Assistant
GMA
02.2010
Internship/ Disc Jockey
92.7 Global Media Arts Campus Radio
11.2008 - 03.2009
Promo Assistant
GMA
02.2008
Host
Philippine Economic Zone Authority