Marlon Anastacio
CCTV Manager
Quezon City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
CCTV Manager
Araneta Center, Inc.
5 2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Network Infrastructure and Technical Support Officer
Araneta Center, Inc.
04.2022 - 06.2023
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Participated in IT projects supporting infrastructure improvements or new product launches.
Technical Support II
Araneta Center, Inc.
01.2020 - 04.2022
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
POS Administrator
Araneta Center, Inc.
03.2017 - 01.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Network Administrator
Indra
10.2015 - 03.2017
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Reduced downtime with proactive identification and resolution of IT issues.
Technical Support Engineer
PHILIPPINE PIZZA INC
06.2013 - 10.2015
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Goldilocks Bakeshop, Inc.
05.2012 - 12.2012
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
IT Staff
Technological Institute of the Philippines
01.2011 - 01.2012
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Reduced downtime by proactively monitoring system performance and addressing potential issues.
- Resolved technical issues by troubleshooting, debugging, and providing timely updates to clients.
Education
Bachelor of Science (BS), Computer Science -
Virgen Milagrosa University Foundation
01.2006 - 04.2010
Skills
IT Asset Management
Staff Management
Cisco Routers
Cisco Systems Products
Networking
Technical Support
Data Centers
Routing
Computer Network Operations
Windows Server
Certification
Cisco Certified Network Associate Routing and Switching (CCNA), Cisco, 02/2020, 08/2023, CSCO13583265
Awards
Telephony and Network Services Top Performer, Indra, 12/2016, Top performer for the Globe Telecoms Managed Services Project.
Training
- Rivan IT Training Systems, CCNA Routing and Switching with Juniper, System, Networking, and LAN/WAN Management/Manager, 2015, 2015
- Philippine Security and Safety Professional Practitioners Association Inc., Certified Closed-Circuit Television Training Course, 06/2023
- Rivan IT Training Systems, ITIL V3/V4 Foundation Training, 09/2023
Timeline
Network Infrastructure and Technical Support Officer
Araneta Center, Inc.
04.2022 - 06.2023
Technical Support II
Araneta Center, Inc.
01.2020 - 04.2022
POS Administrator
Araneta Center, Inc.
03.2017 - 01.2020
Network Administrator
Indra
10.2015 - 03.2017
Technical Support Engineer
PHILIPPINE PIZZA INC
06.2013 - 10.2015
Technical Support Engineer
Goldilocks Bakeshop, Inc.
05.2012 - 12.2012
IT Staff
Technological Institute of the Philippines
01.2011 - 01.2012
Bachelor of Science (BS), Computer Science -
Virgen Milagrosa University Foundation
01.2006 - 04.2010
CCTV Manager
Araneta Center, Inc.
5 2023 - Current