Marlon Anastacio
CCTV Manager
Quezon City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
CCTV Manager
Araneta Center, Inc.
5 2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Network Infrastructure and Technical Support Officer
Araneta Center, Inc.
04.2022 - 06.2023
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
- Improved customer satisfaction by resolving technical issues in a timely manner.
- Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
- Provided comprehensive support for various software and hardware, enhancing overall user experience.
- Participated in IT projects supporting infrastructure improvements or new product launches.
Technical Support II
Araneta Center, Inc.
01.2020 - 04.2022
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
POS Administrator
Araneta Center, Inc.
03.2017 - 01.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Network Administrator
Indra
10.2015 - 03.2017
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Reduced downtime with proactive identification and resolution of IT issues.
Technical Support Engineer
PHILIPPINE PIZZA INC
06.2013 - 10.2015
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
Goldilocks Bakeshop, Inc.
05.2012 - 12.2012
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
IT Staff
Technological Institute of the Philippines
01.2011 - 01.2012
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by team.
- Reduced downtime by proactively monitoring system performance and addressing potential issues.
- Resolved technical issues by troubleshooting, debugging, and providing timely updates to clients.
Education
Bachelor of Science (BS), Computer Science -
Virgen Milagrosa University Foundation
01.2006 - 04.2010
Skills
IT Asset Management
Certification
Cisco Certified Network Associate Routing and Switching (CCNA), Cisco, 02/2020, 08/2023, CSCO13583265
Awards
Telephony and Network Services Top Performer, Indra, 12/2016, Top performer for the Globe Telecoms Managed Services Project.
Training
- Rivan IT Training Systems, CCNA Routing and Switching with Juniper, System, Networking, and LAN/WAN Management/Manager, 2015, 2015
- Philippine Security and Safety Professional Practitioners Association Inc., Certified Closed-Circuit Television Training Course, 06/2023
- Rivan IT Training Systems, ITIL V3/V4 Foundation Training, 09/2023
Timeline
Network Infrastructure and Technical Support Officer
Araneta Center, Inc.
04.2022 - 06.2023
Technical Support II
Araneta Center, Inc.
01.2020 - 04.2022
POS Administrator
Araneta Center, Inc.
03.2017 - 01.2020
Network Administrator
Indra
10.2015 - 03.2017
Technical Support Engineer
PHILIPPINE PIZZA INC
06.2013 - 10.2015
Technical Support Engineer
Goldilocks Bakeshop, Inc.
05.2012 - 12.2012
IT Staff
Technological Institute of the Philippines
01.2011 - 01.2012
Bachelor of Science (BS), Computer Science -
Virgen Milagrosa University Foundation
01.2006 - 04.2010
CCTV Manager
Araneta Center, Inc.
5 2023 - Current
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