Summary
Overview
Work History
Education
Skills
Objective
Timeline
Generic

Ma. Mira Cordero Solis

Caloocan City, Metro Manila

Summary

Dynamic banking professional with extensive experience at Maybank Philippines, excelling in branch operations and customer relationship management. Proven track record in resolving customer complaints and enhancing service delivery, leveraging strong communication skills and a results-oriented approach. Expertise in KYC compliance and cross-selling bank products to drive customer satisfaction and loyalty.

Overview

17
17
years of professional experience

Work History

Relief Officer

Maybank Philippines, Inc.
11.2024 - Current
  • Knowledgeable on Branch operations to ensure that delivery of services is done within the standard level upholding customer satisfaction and at the same time keeping the interest of the bank.
  • Ensure transactions are processed within the service level standard to maintain and uphold customer satisfaction.
  • Ensures that all tasks are being carried out are in accordance to the bank’s service standards and procedures.
  • Assumes and performs other duties and responsibilities that may be assigned from time to time.

Service Head

Maybank - Del Monte Branch
10.2023 - 10.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Ensures efficient delivery of services to uphold an excellent customer service.
  • Maintains adequate control in the handling of accountable forms and other relevant documents.
  • Facilitates the amplification of Bank’s benefit by executing some critical job functions.
  • Exercises control to protect bank’s interest and ensure adherence to bank’s policies and procedures by conducting KYC (Know Your Client) during account openings.
  • Executes administrative functions.


Service Head

Maybank - Makati Avenue Branch
03.2018 - 09.2023

Relationship Officer

Maybank - Rufino Branch
12.2013 - 02.2018
  • Maintained and built close relationships with customers through regular contact.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Address/handle customer queries including but not limited to features and benefits of bank products and services.
  • Ensures that a high level of customer service is provided.
  • Perform continuous relationship-building activities/initiatives and account management for special clients.
  • Gather relevant data pertaining to top clients and make necessary analysis and recommendation.

Management Trainee (EQUIP)

Maybank - Head Office
06.2011 - 11.2011
  • Improved management skills by participating in rigorous training programs and workshops.
  • Gained knowledge of company policies, protocols and processes.
  • Acted with integrity, honesty, and knowledge to promote culture of company.

Sales Associate / New Accounts

Maybank - Caloocan Branch
03.2011 - 05.2011
  • Handles cross- selling of bank deposit products.
  • Managing and monitoring of yearly, quarterly and monthly MIS REPORTS.
  • Handling and preparing KYC documents of newly opened and updating clients
  • Timely and accurate execution of administrative tasks (uploading of SVS, scanning of KYC documents, and on time compliance clean up.)
  • Ensures balancing of cash against transaction tickets, forms, etc.
  • Performs callback of transactions based on existing policies and procedures
  • Ensures conduct diligent KYC on all account opening, submission of complete documentary requirements and validate against the original, and create a complete and accurate CIF record.

Teller / Service Associate

Maybank - Malabon Branch
06.2008 - 02.2011
  • Processed customer transactions promptly, minimizing wait times.
  • Handling and performing bank tellering and transaction processing.
  • Assisting and answering client's inquiries.
  • Negotiating and bidding of rate for treasury bills and time deposit placements.

Education

Bachelor of Science - Business Administration Major in Marketing

University of Caloocan City
Caloocan City
03-2008

Skills

  • Branch banking operations expertise
  • Good communication skills both verbally and written with great organizational and management skills
  • Trustworthy, competent and results oriented

Objective

Looking forward to join a well reputed organization, working on a system that allows creativity and encourage innovation. Customer-oriented teamwork, high quality within all areas and continual learning. It always lead to success.

Timeline

Relief Officer

Maybank Philippines, Inc.
11.2024 - Current

Service Head

Maybank - Del Monte Branch
10.2023 - 10.2024

Service Head

Maybank - Makati Avenue Branch
03.2018 - 09.2023

Relationship Officer

Maybank - Rufino Branch
12.2013 - 02.2018

Management Trainee (EQUIP)

Maybank - Head Office
06.2011 - 11.2011

Sales Associate / New Accounts

Maybank - Caloocan Branch
03.2011 - 05.2011

Teller / Service Associate

Maybank - Malabon Branch
06.2008 - 02.2011

Bachelor of Science - Business Administration Major in Marketing

University of Caloocan City

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Ma. Mira Cordero Solis