Summary
Overview
Work History
Education
Skills
Timeline
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Mel Gusi

Lopez Quezon

Summary

Accomplished Sales Representative (B2B) offering 18 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Branch Sales and Operations

DAKKI CLASSICS CONCEPTS INC.
04.2011 - 03.2019
  • Boosted sales revenue by identifying and developing new business opportunities in the region.
  • Streamlined sales and operations processes for increased efficiency, resulting in a significant reduction of operational costs.
  • Established strong relationships with key customers and distributors to ensure long-term business growth within the market.
  • Launched successful marketing initiatives that increased product visibility and brand recognition across the region.
  • Developed and implemented effective sales strategies tailored to specific regional markets, ensuring consistent growth in revenues.
  • Analyzed market trends and customer feedback for continuous improvement of products and services offered,
  • Optimized supply chain management by collaborating closely with logistics teams, enhancing order fulfillment rates, and reducing lead times.
  • Delivered comprehensive quarterly reports to senior management detailing regional performance metrics, market insights, and strategic recommendations for future growth initiatives.
  • Collaborated with cross-functional teams to resolve customer issues promptly, leading to high customer satisfaction ratings.
  • Shared feedback with internal departments to outline operational and training needs.
  • Collaborated with management to define, document and implement new processes.
  • Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
  • Utilized cross-functional strategies between [Number] divisions to systematize [Product] and [Product].
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Implemented systems and procedures to increase sales.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

BRANCH SALES AND OPERATIONS SUPERVISOR

DAKKI CLASSICS CONCEPTS INC.
01.2007 - 03.2011
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Negotiated with distributors to find quality products and best prices.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Kept high average of performance evaluations.
  • Improved office operations by automating client correspondence, record tracking and data communications.

BRANCH STOCK CLERK AND COSTUMER SERVICE

DAKKI CLASSICS CONCEPTS INC.
01.2003 - 03.2006
  • Streamlined inventory management by implementing effective organization and labeling systems.
  • Enhanced stockroom efficiency through meticulous tracking and consistent updating of product locations.
  • Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
  • Ensured timely order fulfillment with accurate picking, packing, and shipping of customer orders.
  • Improved product availability by swiftly restocking shelves and displays as needed.
  • Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
  • Supported inventory control initiatives with thorough documentation of received shipments and distributed products.
  • Handled merchandise returns with care, ensuring proper documentation and placement back into inventory.
  • Maintained close collaboration with suppliers to resolve any shipment discrepancies or delays quickly, minimizing impact on store operations.
  • Assisted in the implementation of new inventory management software, streamlining processes for all involved departments.
  • Ensured accurate pricing information by routinely updating shelf labels based on company promotions or price changes from suppliers.
  • Supported merchandising efforts by assisting in the assembly of attractive store displays that showcased featured products effectively.
  • Maintained effective team member communication.
  • Completed physical inventory counts each month.
  • Answered customer questions and provided detailed product information.
  • Conducted inventory and restocked items throughout day.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Greeted customers and directed to requested products.
  • Placed special customer orders for custom or special order merchandise.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Processed and packaged stock items for customer purchases.
  • Picked and packed order items.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted store customers and discussed needs.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Recorded daily activities for inventory control.
  • Received new stock and input values into computer system.

Education

Bachelor of Science - Accounting

ADAMSON UNIVERSITY
San Marcelino St, Ermita Manila
06.2000

Skills

  • Sales Training
  • Pricing Strategy
  • Sales Leadership
  • Collaborative Mindset
  • Sales Reporting
  • Sales Targeting
  • Customer Service
  • Operations Management
  • Time Management
  • Appointment Scheduling
  • Sales Process
  • Sales Quota Management
  • Decision-Making
  • Sales Coordination
  • Account Servicing
  • Pre-Sales Support
  • Shipping and Receiving Oversight
  • B to B Sales
  • Lead Generation
  • Customer Complaint Resolution
  • Direct Sales
  • Inventory Management
  • Sales Processes

Timeline

Branch Sales and Operations

DAKKI CLASSICS CONCEPTS INC.
04.2011 - 03.2019

BRANCH SALES AND OPERATIONS SUPERVISOR

DAKKI CLASSICS CONCEPTS INC.
01.2007 - 03.2011

BRANCH STOCK CLERK AND COSTUMER SERVICE

DAKKI CLASSICS CONCEPTS INC.
01.2003 - 03.2006

Bachelor of Science - Accounting

ADAMSON UNIVERSITY

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Mel Gusi