Ma. Marielle Bustamante
Antipolo City, Province Of Rizal,RIZ
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Meralco
07.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Recruitment Associate
51talk
06.2015 - 06.2017
- Maintained up-to-date knowledge of industry trends, competitor activities, and labor market conditions in order to provide relevant insights on talent acquisition strategies.
- Developed strong relationships with candidates, ensuring a positive experience and promoting long-term connections within the industry.
- Maintained regular communication with candidates in the pipeline, ensuring they remained engaged and informed about potential opportunities.
- Assisted in organizing career fairs and other recruitment events, generating interest from potential candidates while representing company brand positively.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Enhanced candidate experience by providing timely and constructive feedback throughout the recruitment process.
Marketing Associate
Bayad Center
02.2013 - 06.2015
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Created eye-catching visual assets for print and digital campaigns that resonated with target audiences.
Helpdesk Associate
Customer Frontline Solutions
10.2011 - 02.2013
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Streamlined help desk processes for quicker response times to support requests.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Completed troubleshooting at off-site locations.
Customer Service Representative
Convergys
02.2011 - 10.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Clinical Psychology
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines02-2011
Skills
- Customer service
- Digital marketing
- Customer education
- Inbound customer service
- Complaint handling
- Administrative support
- Willingness to learn
- Documentation
Painting, Drawing, Photography, Graphic Design, Gaming, Creative Hobbies and Coffee
I’ve always enjoyed painting and drawing. I can express myself freely and i truly love the process of creating something that not only i could appreciate, but others could appreciate too as well.
I also like arts and crafts. I’m a creative / practical person, and like doing things with my hands. I have always been a very creative person and find it relaxing to indulge in craft activities.
I am also an avid photographer. I picked up this hobby only a couple of years ago, so it’s relatively fresh.
It started when I bought a new phone. The phone camera was spectacular and I wanted to capture everything through that lens. I also like spending time in nature and capturing all the wonderful moments of beauty with my camera.
Gaming or playing video/board games helps me to release my stress, also it relaxes me from a hard and long day of work. Playing video/board games helps me to unwind and have a good time.
And about coffee, Coffee just keeps me going.
Timeline
Customer Care Representative
Meralco
07.2017 - Current
Recruitment Associate
51talk
06.2015 - 06.2017
Marketing Associate
Bayad Center
02.2013 - 06.2015
Helpdesk Associate
Customer Frontline Solutions
10.2011 - 02.2013
Customer Service Representative
Convergys
02.2011 - 10.2011
Bachelor of Science - Clinical Psychology
Polytechnic University of The Philippines
Similar Profiles
Esmeralda Cristina Zaldarriaga CALMAEsmeralda Cristina Zaldarriaga CALMA
Intern at MeralcoIntern at Meralco
RJ Shaider G. GunayRJ Shaider G. Gunay
Sales and Relationship Management Officer at MeralcoSales and Relationship Management Officer at Meralco
ANGELINE CONSTANTINOANGELINE CONSTANTINO
Customer Care Representative at MERALCOCustomer Care Representative at MERALCO