Summary
Overview
Work History
Education
Skills
Timeline
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MA LYZA MANLICLIC

MA LYZA MANLICLIC

Candidate
Tondo Manila

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

CUSTOMER SALES REPRESENTATIVE

TELEPERFORMANCE
06.2023 - 01.2024
  • Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
  • Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
  • Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.

Housekeeper

Karen Pasion Namora
Baesa Quezon City
03.2020 - 02.2022
  • Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Enhanced the comfort of pets during their owner''s absence by adapting to each animal's routine and preferences.
  • Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.

CUSTOMER SERVICE SALES ./ TICKETING SERVICES

PHILIPPINE NATIONAL RAILWAYS
08.2011 - 09.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high call volume while maintaining a professional and friendly demeanor with all customers.

Fast Food Service Crew

Jollibee Foods Corp
Manila Philippines
04.2009 - 02.2011
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.

Education

Associate of Arts - Baking And Pastry Arts (NCII)

Tesda
Pasay City
05.2001 -

High School Diploma -

Cayetano Arellano High School
Manila
05.2001 -

Skills

    CRM Utilization

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Timeline

CUSTOMER SALES REPRESENTATIVE

TELEPERFORMANCE
06.2023 - 01.2024

Housekeeper

Karen Pasion Namora
03.2020 - 02.2022

CUSTOMER SERVICE SALES ./ TICKETING SERVICES

PHILIPPINE NATIONAL RAILWAYS
08.2011 - 09.2013

Fast Food Service Crew

Jollibee Foods Corp
04.2009 - 02.2011

Associate of Arts - Baking And Pastry Arts (NCII)

Tesda
05.2001 -

High School Diploma -

Cayetano Arellano High School
05.2001 -

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