Ma. Lynx Baradas
Tanauan
Summary
With a proven track record at Concentrix and other leading companies, I excel in enhancing customer satisfaction and streamlining clinic operations. My expertise in data entry and appointment scheduling, combined with exceptional follow-up skills, has consistently improved service delivery, achieving notable retention rates. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
5
5
years of professional experience
Work History
Medical Appointment Scheduler
Wyro Digital
04.2024 - 10.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Sales Chat Associate
Teletech - Robinsons Place Lipa
10.2022 - 08.2023
- Provided exceptional customer service, resolving issues promptly and professionally through chat communications.
- Maintained expert knowledge of products and services offered, ensuring accurate information was provided to customers.
- Investigated and resolved customer inquiries and complaints quickly.
Senior Technical Support Representative
Concentrix
04.2022 - 10.2022
- Diagnosed and troubleshot hardware, software and network issues.
- Streamlined support processes for increased efficiency and faster resolution times.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
Retention Customer Service Representative
Koala
05.2022 - 09.2022
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
Outbound Customer Service Representative
Iqor for T-Mobile
01.2022 - 04.2022
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Educated customers on offerings and upsold products and services to increase revenue.
- Maintained a high level of professionalism while handling difficult or irate customers.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
Sales Chat Associate
Afni
01.2021 - 01.2022
- Provided exceptional customer service, resolving issues promptly and professionally through chat communications.
- Maintained expert knowledge of products and services offered, ensuring accurate information was provided to customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Concentrix
10.2020 - 12.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Technical Support Representative
Alorica
01.2020 - 10.2020
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Information And Communications Technology - Artificial Intelligence And Robotics
FAITH COLLEGES
Tanauan, Province Of Batangas, Philippines10-2023
High School Diploma -
Nova Schola By NTC
Tanauan, Province Of Batangas, Philippines05-2018
Skills
- Strong Organization
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Follow-up skills
Timeline
Medical Appointment Scheduler
Wyro Digital
04.2024 - 10.2024
Sales Chat Associate
Teletech - Robinsons Place Lipa
10.2022 - 08.2023
Retention Customer Service Representative
Koala
05.2022 - 09.2022
Senior Technical Support Representative
Concentrix
04.2022 - 10.2022
Outbound Customer Service Representative
Iqor for T-Mobile
01.2022 - 04.2022
Sales Chat Associate
Afni
01.2021 - 01.2022
Customer Service Representative
Concentrix
10.2020 - 12.2020
Technical Support Representative
Alorica
01.2020 - 10.2020
Information And Communications Technology - Artificial Intelligence And Robotics
FAITH COLLEGES
High School Diploma -
Nova Schola By NTC
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