Malvriq Quidilig

Information Technology Specialist

Bureau Of Fire Protection

07.2015 - Current

Streamlined IT processes for increased efficiency through the development of automated solutions.
Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
Reduced network downtime with proactive monitoring and troubleshooting.
Oversaw asset management process for all technology resources, ensuring optimal use of available equipment.
Evaluated emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Enhanced system performance by implementing and maintaining hardware and software upgrades.
Established IT policies and procedures, fostering a culture of security awareness within the organization.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Trained end-users on new software applications, increasing productivity across departments.
Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
Planned and implemented upgrades to system hardware and software.
Diagnosed and executed resolution for network and server issues.
Resolved issues and escalated problems with knowledgeable support and quality service.
Diagnosed and resolved hardware and software issues.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Designed and evaluated WAN and LAN connectivity technologies.