Malvin Laquian
Apalit
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
20
20
years of professional experience
Work History
IT Manager
Doehle Shipmanagement Phils. Corp.
01.2023 - Current
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Oversaw IT department operations and training.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
IT MANAGER (HOD)
OGGlobal Access Limited
01.2022 - Current
- Holding a total of 45 IT Professionals from various positions like Network, Systems, Helpdesk, ServiceDesk, Governance, Assets and NOC
- Managing daily operations of network and server infrastructure
- Aligning IT infrastructure with current and future business requirements and goals
- Managing IT budgets, forecast and enforcing cost-effectiveness
- Evaluating risk, developing network recovery and backup processes
- Assessing and purchasing new and replacement hardware
- Assuring that IT activities are within the limits of applicable laws, codes and regulations
- Testing, troubleshooting and adjusting information systems to operate effectively
- Implementing security of the network, data and its storage and communication systems
- Manages IT Support for 2000 plus users in Gaming industry.
IT OPERATIONS AND INFRASTRUCTURE MANAGER
Global B2B Consultancy
01.2021 - 12.2021
- Manages Infrastructure and Operations Teams such as, Network and Systems Engineers, User Support Groups, NOC and Servicedesk
- Monitoring an organization's servers, networks, and computer systems for irregularities and performance issues, assesses system data and error logs, along with user reports, to determine areas for improvement or repair, determine when systems or servers are due for upgrades
- Directing the activities of IT Engineering and Technicians, both to directly support end users and to assist with IT department upgrades and directives, assesses current department needs and help desk inquiries and assigns personnel to resolve each issue, develop and implement Engineer and Technician schedules per 24/7 Operations
- Develop IT policies and procedures to ensure that the department operates effectively and reliably such as SLAs, develop guides for users and technicians, such as FAQ documents or employee handbooks for IT department personnel
- Provide direct user support by handling help desk or service desk escalations
- Assesses department and business needs related to equipment and services and presents them to vendors, compares pricing and vendor bids with their department's budget, determines which vendors offer the most advantageous terms, and negotiates rates with those vendors
- Design and execute short plus long term strategic plans to assure infrastructure capacity attains current and future needs
- Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration
- Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations
- Conduct research and recommend changes in services, products, protocols and standards to support development efforts and infrastructure procurement
- Supervise data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure
- Define and manage IT Disaster Recovery Strategy for organization
- Define software and hardware standards in collaboration with stakeholders and owners
- Test server performance plus provide network presentation statistics.
IT PROJECT AND DISASTER RECOVERY MANAGER
Global B2B Consultancy
06.2019 - 12.2019
- Developing project plans, goals, and budgets; identifying resources needed
- Developing schedules and methods for measuring results
- Guiding and performing strategic analysis for the project
- Organizing and managing all phases of the project to ensure on-time completion
- Assembling and coordinating project team members; assigning individual responsibilities
- Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products
- Planning and overseeing the preparation and dissemination of project communications
- Perform tasks regarding risk analysis in databases and at each vulnerable point in the system
- Risks are avoided and strategies are developed for mitigation
- Executes all strategies and plans
- Documents all problems and actions taken
- Works with all IT departments to assess the validity of occurrences and to see all plans for recovery are carried out
- Works with other IT managers in securing technical resources
- Publishes an annual plan on data recovery strategies
- Establishes testing methodologies to ensure that all plans are sound and secure
- Creates goals in data recovery efforts and records the progress to each goal
- Evaluates all changes in hardware and software for their risk of data loss, loss of system integrity, and impact on current disaster recovery projects.
IT OPERATIONS SUPERINTENDENT / DEPUTY IT MANAGER
Bisha Mining Share Company (BMSC)
04.2017 - 02.2019
- As a IT Operations Superintendent I am responsible for all IT related issues such as Server, Network and Helpdesk Problems, I am the leader of an IT support consist of 20 members, this is a multi skilled IT environment
- As a Deputy IT Manager, I am responsible of all the project upgrades such as Network, Server, Applications, Wireless, IP Telephony etc
- I am responsible also for the Planning, Budgeting, Execution to Production of Projects
- Bisha Mining Share Company is one of the biggest Mining in Eritrea, bordering Ethiopia, this is a multimillion $ investment from both Canadian, Chinese and Local Government, In IT perspective we are consisting of multi skilled workers both expat and locals.
IT / TELECOMS PROJECT MANAGER
TAQA Global Iraq
01.2016 - 12.2016
- I am responsible of planning to execution to production of 2 big locations in the project, namely: CPF (Central Processing Facility) (budget 3 million dollars) - Responsible of planning of task - Responsible of budgeting of the project - Responsible of project execution - Responsible of manpower realignment - Responsible of commissioning and production of the project
- ABC (Atrush Base Camp) ( budget 1 million dollars) - Responsible of planning of task - Responsible of budgeting of the project - Responsible of project execution - Responsible of manpower realignment - Responsible of commissioning and production of the project
- TAQA oil field is a Project in North Iraq in Kurdistan Region that consist of multinational employees which consist different work experiences, I primarily worked as an IT Engineer at first starting from Drilling to Commissioning of the plant and camp got promoted as an IT/Telecom Project Manager
- As an IT / Telecoms Project manager I hold all IT related projects such as, Full integration of all IT equipment in all site (in conjunction of Network Engineer) I handle all Fiber Optic installation, I also handle all the design from Schematics to Logical
- Budgeting and execution of the full projects.
DCS / CONSTRUCTION TELECOMS ENGINEER / SUPERVISOR
TAGA Global
06.2015 - 12.2015
- Assist the lead Electrical, Instrumentation and Telecoms Superintendent in developing a construction completion plan that integrates coordination with other trades
- Is responsible for implementing this construction completion plan and ensuring systems are installed as per design detail and specification
- Also to assist the contractor in obtaining material from the warehouse, monitoring the contractor's health and safety practices as well as assist in trouble shooting system faults that would prevent the safe completion of construction
- Ensures infrastructure design at project/ program level is aligned with infrastructure architecture standards within the TAQA Group as well as with the TAQA Telecoms and ICSS/DCS systems standard
- Provides support to IT project teams during the (re)design & (re)engineering phase
- Evaluate risks and propose appropriate mitigation plans associated with new architecture, applications, upgrades, etc
- Responsible for planning of workload, performance and needed skillsets for delivery of new solutions
- Produce daily and weekly reports for the Electrical, Instrumentation and Telecom's Superintendent, and attend meetings as required
- Responsible and for overseeing architectural quality of work for solutions being delivered
- Ensure that technical issues are resolved and communicated in a timely manner
- Oversee architectural telecoms solution design changes, as required to support changing business needs
- This will require working closely with Restrata/Woodgroup design team to ensure requirements, timelines, quality and priorities are met
- Evaluate and recommend hardware/software purchases when required.
FIELD IT ENGINEER / TELECOMS SPECIALIST / NETWORK SPECIALIST
TAQA Global
01.2013 - 12.2015
- SERVER SUPPORT: Handling and Maintaining Microsoft Windows Server 2000 - 2003 - 2008
- Maintenance of Openwells Drilling Software
- Manage Business Server (File and Print, Active Directory etc.)
- NETWORK SUPPORT: Configuring Network Switches (LAN, WAN) CISCO
- Cisco WI-FI and other WI-FI system Installation and configuration
- Installing and Maintaining Sonic wall firewall system
- Fortinet Firewall system
- Blackberry and other handheld device configuration connected to WI-FI
- Installing Mikrotik AP system
- IT HELPDESK SUPPORT: Conduct 1st line of service in terms of Software installation and Hardware maintenance in the field
- Experience in handling and maintaining SERVICENOW ticketing services
- Member of Helpdesk Support Team
- Installing networked fire alarm system
- TELECOMS SUPPORT: Supervising the contractor for the installation of all links in the field such as P2P, Microwave, Nano stations, VSAT etc
- Installation of Cisco VOIP telephones with the help of the network engineer
- Installing of copper cat 6 cables for the ole purpose of the cabled network
- Knowledgeable in Radio Programming
- Program 120 analog Radios and 80 digitals
- Experience in handling Satellite and other Microwave links (VSAT)Service and Operations
- OTHER IT SUPPORT: Installing and maintaining CANON and HP printers or copier
- Can also fix other model
- Ability to connect clients thru mobile and network printing
- Supervising DSTV group
- (Bashar TV group)
IT SPECIALIST / INFRASTRUCTURE
Marathon Oil Company, Woodgroup PSN
01.2007 - 12.2013
- SERVER SUPPORT: Handling and Maintaining Microsoft Windows Server 2000 - 2003 - 2008
- Maintenance of DCS (Delta V historian) (Honeywell) logging system
- Manage INET Server (IIS, Active Directory etc.)
- NETWORK SUPPORT: Configuring Network Switches (LAN, WAN) CISCO, Allied Telesyn, others
- Cisco WI-FI and other WI-FI system Installation and configuration
- Installing and Maintaining Sonic wall firewall system
- BLUECOAT Firewall system
- Blackberry and other handheld device configuration connected to WI-FI
- IT HELPDESK SUPPORT: Conduct 1st line of service in terms of Software installation and Hardware maintenance
- Experience in handling and maintaining REMEDY ticketing services
- Member of Helpdesk Support Team
- Configuring and Maintaining WYSE DEVICE MANAGER and thin clients
- TELECOMS SUPPORT: Troubleshooting and Maintaining NORTEL PABX (option 11)
- Installation of NORTEL telephones, 2001-2004 units
- Installation and Terminating of LAN cables and Fiber Optic cables (Certified) FOI # 104359
- ETA Certified Technician
- Knowledgeable in Radio Programming
- Experience in handling Satellite and other Microwave links (VSAT)Service and Operations
- OTHER IT SUPPORT: Installing and maintaining CANON and HP printers or copier
- Can also fix other model
- Ability to connect clients thru mobile and network printing
- Supervising DSTV group
- (Camerican TV group)
AUTOMATION SUPPORT ANALYST / FIELD IT INTERMEDIATE 2
Eastern Bechtel Company LTD. ASAB GAS Dev
01.2006 - 01.2007
- SERVER SUPPORT: Handling and Maintaining Microsoft Windows Server 2003
- Installing Necessary software for the use of Bechtel Business Unit
- Perform Back up of files using VERITAS Back Up system
- Create Users of Different OU under Active Directory
- NETWORK SUPPORT: Configuring Network Switches (LAN, WAN) CISCO
- Maintaining US Robotics WI-FI System (Access point and main tower)
- IT HELPDESK SUPPORT: Supporting and Installing all kinds of Bechtel software (Etrack, Setroute, TEAMWORKS, etc)
- Imaging PC's using Norton Ghost system
- Install PC hardware and software as per Bechtel Standards
- TELECOMS SUPPORT: Troubleshooting and Maintaining NORTEL PABX (option 61)
- Installation of NORTEL telephones, 3902 and 3904 units
- Installation and Terminating of LAN cables and Fiber Optic cables
- Knowledgeable in Radio Programming
- Experience in handling Satellite and other Microwave links (VSAT)Service and Operations
- OTHER IT SUPPORT: Holds 1,500 user of Bechtel Network and INET users
- Assist for the INET Café.
AUTOMATION SUPPORT ANALYST / FIELD IT ADMINISTRATOR
Bechtel International INC.
01.2004 - 01.2006
- SERVER SUPPORT: Handling and Maintaining Microsoft Windows Server 2000 - 2003 - 2008
- Maintenance of DCS (Delta V historian) (Honeywell) logging system
- Manage INET Server (IIS, Active Directory etc.)
- NETWORK SUPPORT: Configuring Network Switches (LAN, WAN) CISCO
- Cisco WI-FI and other WI-FI system Installation and configuration
- Installing and Maintaining Sonic wall firewall system
- BLACKBERRY and other handheld device configuration connected to WI-FI
- IT HELPDESK SUPPORT: Supporting and Installing all kinds of Bechtel software (Etrack, Setroute, TEAMWORKS, etc)
- Imaging PC's using Norton Ghost system
- Install PC hardware and software as per Bechtel Standards
- TELECOMS SUPPORT: Troubleshooting and Maintaining NORTEL PABX (option 61)
- Installation of NORTEL telephones, 3902 and 3904 units
- Installation and Terminating of LAN cables and Fiber Optic cables
- Knowledgeable in Radio Programming
- Experience in handling Satellite and other Microwave links (VSAT)Service and Operations
- OTHER IT SUPPORT: Holds 1,500 user of Bechtel Network and INET users
- Assist for the INET Café.
Education
BACHELOR OF SCIENCE -
System Technology Institute
01.2003
ASSOCIATE OF SCIENCE -
System Technology Institute
01.1999
Skills
- Networking (Firewalls)
- Networking (Switching)
- VOIP (Cisco / Nortel)
- Structured Cabling (Fiber)
- Structured Cabling (Copper)
- Servers (HP/Dell/IBM)
- Systems (Ticketing Softwares)
- IT Asset Management
- Network Administration
- Technical Troubleshooting
- Team Development
- Application support
- IT Procurement
- Team Collaboration
- IT Compliance
- IT Infrastructure
- Cybersecurity best practices
- Disaster Recovery
- Change Management
- IT Budgeting
- ITIL Framework
Timeline
IT Manager
Doehle Shipmanagement Phils. Corp.
01.2023 - Current
IT MANAGER (HOD)
OGGlobal Access Limited
01.2022 - Current
IT OPERATIONS AND INFRASTRUCTURE MANAGER
Global B2B Consultancy
01.2021 - 12.2021
IT PROJECT AND DISASTER RECOVERY MANAGER
Global B2B Consultancy
06.2019 - 12.2019
IT OPERATIONS SUPERINTENDENT / DEPUTY IT MANAGER
Bisha Mining Share Company (BMSC)
04.2017 - 02.2019
IT / TELECOMS PROJECT MANAGER
TAQA Global Iraq
01.2016 - 12.2016
DCS / CONSTRUCTION TELECOMS ENGINEER / SUPERVISOR
TAGA Global
06.2015 - 12.2015
FIELD IT ENGINEER / TELECOMS SPECIALIST / NETWORK SPECIALIST
TAQA Global
01.2013 - 12.2015
IT SPECIALIST / INFRASTRUCTURE
Marathon Oil Company, Woodgroup PSN
01.2007 - 12.2013
AUTOMATION SUPPORT ANALYST / FIELD IT INTERMEDIATE 2
Eastern Bechtel Company LTD. ASAB GAS Dev
01.2006 - 01.2007
AUTOMATION SUPPORT ANALYST / FIELD IT ADMINISTRATOR
Bechtel International INC.
01.2004 - 01.2006
BACHELOR OF SCIENCE -
System Technology Institute
ASSOCIATE OF SCIENCE -
System Technology Institute
Similar Profiles
Juliebel CanoyJuliebel Canoy
Fleet Supervisor at Elburg Shipmanagement Phils., Inc.Fleet Supervisor at Elburg Shipmanagement Phils., Inc.
Noel RizaldeNoel Rizalde
Environmental Sustainability Manager at Fujifilm Business Innovation Phils. Corp (Formerly Fuji Xerox Phils., Inc.)Environmental Sustainability Manager at Fujifilm Business Innovation Phils. Corp (Formerly Fuji Xerox Phils., Inc.)
Haniel P. SalaveriaHaniel P. Salaveria
Assistant Accounts Officer at Bernhard Schulte Shipmanagement International (Philippines) Corp.Assistant Accounts Officer at Bernhard Schulte Shipmanagement International (Philippines) Corp.
ROJIMA CUSTODIOROJIMA CUSTODIO
Customer Service Office Staff Member at Herbal BusinessCustomer Service Office Staff Member at Herbal Business
Eliza ConcepcionEliza Concepcion
Customer Service Representative at TTECCustomer Service Representative at TTEC