Ma. Luz Ligaya De Guzman

Registered Nurse

6 Ventura St. Ph5 Lot5 Blk 100 Laguna Belair 2, Santa Rosa City

Summary

Motivated and compassionate individual seeking a position as a Nurse to utilize skills in patient care and contribute to the healthcare team.

Driven and detail-oriented professional with a proven track record at SPi Global, adept at resolving customer complaints and enhancing client satisfaction. Excelled in adopting feedback for process improvements, showcasing strong teamwork and proficiency in Microsoft Office.

Committed to expanding knowledge in nursing, demonstrating a fast-learning capability and a results-focused approach.

Overview

years of professional experience

Certification

Work History

Editorial Support Agent

SPi Global

09.2013 - 08.2015

Handled and promptly resolved customer complaints to maintain professional relationships.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Established strong customer relationships, building recommendations and loyalty.
Followed up on customers' inquiries to assess satisfaction with provided solutions.
Adopted customer feedback in process and system improvement initiatives.

Education

Bachelor of Science - Nursing

Olivarez College

Dr Arcadio Santos Ave, Parañaque,1700 Metro Manila

04.2001 -

Skills

Ability to work well in a team

Attention to detail and ability to work well under pressure

Basic knowledge of medical terminology

Proficient in Microsoft office

Hardworking and fast learner

Willing to extend knowledge in the field of nursing

Customer service and care

Polite communication skills

Certification

Registered Nurse Licensed No. 0985831

Additional Information

Clinical Experience:

*Completed clinical rotations in various healthcare settings

*Assisted in patient care under the supervision of qualified nurses

*Administered medications and monitored vital signs

*Collaborated with healthcare team to ensure patient safety and comfort

Timeline