MA. LUISA SALVADOR
San Pablo City
Summary
Results-driven administrative and operations support professional with 8+ years in document processing and records management within the banking sector. Skilled in preparing reports, maintaining compliance, and managing high-volume tasks with precision. Proficient in Microsoft Office, with a strong focus on detail and organizational efficiency. Looking to contribute administrative expertise as an offersheet admin assistant.
Overview
2
2
Languages
4
4
Certifications
9
9
years of professional experience
Work History
Junior Assistant Manager / Branch Service Officer
BDO UNIBANK, INC.
02.2024 - Current
- Manage daily administrative and operational activities to ensure smooth branch operations.
- Review, organize, and maintain operational and customer records with accuracy and confidentiality.
- Prepare reports, documentation, and operational records for management review and audit requirements.
- Coordinate with internal departments to facilitate requests, resolve issues, and support business operations.
- Monitor compliance with company policies and procedures through proper documentation and recordkeeping.
- Assist in staff supervision, workflow monitoring, and process improvement initiatives.
- Ensure timely completion of administrative tasks and reporting requirements.
Client Service Associate
BDO UNIBANK, INC.
07.2017 - 01.2024
- Process customer documentation and verify information with high accuracy.
- Perform data entry, record updates, and transaction processing while maintaining quality standards.
- Manage and organize customer files and records in accordance with company procedures.
- Handle customer inquiries, requests, and administrative concerns professionally and efficiently.
- Coordinate with various departments to ensure timely processing of customer requirements.
- Prepare and maintain reports, logs, and documentation records.
- Assist in onboarding and training new employees regarding operational procedures and documentation requirements.
- Ensure confidentiality and proper handling of sensitive information.
Education
Bachelor of Science - Business Administration, Financial Management
Arellano University
Pasay City, Philippines01.2017
Skills
Administrative support and document control
Data entry and management
Report preparation and compliance
Customer service administration
Email and correspondence management
File and database management
Microsoft Office proficiency
Process coordination and time management
Attention to detail
Certification
Anti-Money Laundering (AML 102, 107, 108)
Accomplishments
- Over 8 years of experience managing high-volume customer records and documentation.
- Maintained accuracy and compliance in documentation and transaction processing.
- Supported branch operations through efficient administrative coordination and record management.
- Assisted in onboarding and training employees on operational procedures and documentation standards.
Timeline
Junior Assistant Manager / Branch Service Officer
BDO UNIBANK, INC.
02.2024 - Current
Client Service Associate
BDO UNIBANK, INC.
07.2017 - 01.2024
Bachelor of Science - Business Administration, Financial Management
Arellano University