Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ma.Luisa Lanting

Tanauan City,Region 4A,Calabarzon,Philippines

Summary

Bringing collaborative spirit and strong focus on customer service, I excel in team settings and contribute positively to group dynamics. Known for effective communication and problem-solving, I handle tasks with calm and organised approach. My adaptability and enthusiasm for learning ensure I quickly become asset in any role.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Team Member/Ready to Board

EMERATES FLIGHT CATERING CO.
UNITED ARAB EMERATES, DUBAI
08.2023 - Current
  • Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
  • Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
  • Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
  • Worked collaboratively to complete daily operational tasks against team targets.
  • Drove team success by completing allocated tasks quickly and accurately.
  • Assisted in the training of new team members, sharing knowledge and best practices to support their development.
  • Complied with health and sanitation practices and procedures.
  • Implemented health and safety protocols, adhering to regulations and maintaining a safe environment for both staff and customers.
  • Identified areas of health and safety improvement to maintain safe and secure customer environments.
  • Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
  • Consistently sought ways to go above and beyond job requirements and exceed customer expectations.

Operation Team Member/chiller checker

EMERATES FLIGHT CATERING CO.
UNITED ARAB EMERATES, DUBAI
09.2014 - 08.2018
  • Report and discuss development issues with duty officer to achieve the target.
  • Monitored and ensured project timelines were followed diligently.
  • Communicated requirements for food products to chefs for priority flights.
  • Prepared easy-to-refer menu charts, matrixes, and forms for flight preparation.
  • Provided essential tools to staff to maintain a safe working environment.
  • Achieved targets and goals set by the manager through consistent effort.
  • Assisted team members with daily operational tasks to ensure smooth workflow.

Restaurant Coordinator

SLEEMAN CENTER
SM Lipa, Philippines
05.2012 - 05.2013
  • Bussed and set tables for customers in dining area.
  • Greeted guests upon arrival and provided menus to enhance their dining experience.
  • Demonstrated knowledge of food and beverage menus, including specialty drink ingredients and liquor laws.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.

Kitchen Staff Member

The Aristocrat Restaurant
Lipa, Philippines
06.2011 - 04.2012
  • Chopped vegetables for the menu.
  • Prepared kitchen utensils for efficient meal preparation.
  • Performed disinfection procedures to maintain cleanliness.
  • Recorded ingredients needed for menu preparation.
  • Washing and maintaining cleanliness in the area.
  • Stored food according to safety procedures, protecting from spoilage and preventing waste.
  • Washed and put away cookware, utensils and dishes.
  • Assisted chefs by preparing simple salads, sandwiches and sides.
  • Prepped ingredients in advance to speed up cooking times during peak hours.
  • Upheld health and safety standards to protect staff and customers.
  • Removed waste and inadequate food items regularly to keep work spaces neat and clean.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Disposed of kitchen waste and recycling appropriately.

Machine Operator

HONDA PHILIPPINES
STO. TOMAS, Philippines
02.2007 - 03.2010
  • Installing volts and knots in the motorcycle.
  • Tested machines for operational functionality.
  • Documented specifications of high-end products.
  • Maintained clean and organised work areas.
  • Adhered to health and safety regulations, promoting a safe working environment.

Assembly Quality Control Inspector

PILIPINAS KYORITSU INC
Lipa, Philippines
06.2003 - 11.2006
  • Immediately inspecting the wiring from the production while finishing the details and standard measurements of the high-end cars.
  • Recorded data for wire colour coding during production processes.
  • Monitored production and quality of finished products.
  • Ensured compliance with quality standards during production processes.
  • Utilised precision measuring instruments to verify product dimensions against specifications.

Assembly Quality Control Inspector

IONICS EMS,INC
Laguna, Philippines
08.2000 - 01.2003

Conducted inspections of production samples and sorted PCBs and chips into good and no good categories prior to passing them to quality control.

  • Accurately maintained inspection product history records, maintaining up-to-date [Type] documentation.
  • Identified and reported manufacturing defects, contributing to continuous improvement processes.
  • Trained new staff on quality control procedures, fostering a culture of excellence and accountability.
  • Inspected and tested products, parts and materials for conformity with specifications and standards.
  • Maintained meticulous records of inspection results, highlighting areas for production enhancement.
  • Rejected or discarded products, materials and equipment not meeting specifications.
  • Collaborated with production teams to troubleshoot quality issues and implement corrective actions.
  • Notified supervisors of production problems and assisted with remediation.
  • Developed and executed test plans for new products, ensuring they met customer expectations and safety standards.

Education

BARISTA - FOOD AND BEVERGE SERVICES

ASIANTOUCH INTERNATIONAL INSTITUTE INC.
TANAUAN CITY
2009

Skills

  • Customer service
  • Team collaboration
  • Health compliance
  • Complaint resolution

Certification

  • LINE QUALITY ASSURANCE INSPECTOR
  • FROM AUG.29 TO SEPT.27,2000
  • HABC LEVEL 2 AWARD IN FOOD SAFETY IN CATERING(QCF)
  • FROM SEPT. 08 ,TO SEPT. 11,2014

Timeline

Team Member/Ready to Board

EMERATES FLIGHT CATERING CO.
08.2023 - Current

Operation Team Member/chiller checker

EMERATES FLIGHT CATERING CO.
09.2014 - 08.2018

Restaurant Coordinator

SLEEMAN CENTER
05.2012 - 05.2013

Kitchen Staff Member

The Aristocrat Restaurant
06.2011 - 04.2012

Machine Operator

HONDA PHILIPPINES
02.2007 - 03.2010

Assembly Quality Control Inspector

PILIPINAS KYORITSU INC
06.2003 - 11.2006

Assembly Quality Control Inspector

IONICS EMS,INC
08.2000 - 01.2003
  • LINE QUALITY ASSURANCE INSPECTOR
  • FROM AUG.29 TO SEPT.27,2000
  • HABC LEVEL 2 AWARD IN FOOD SAFETY IN CATERING(QCF)
  • FROM SEPT. 08 ,TO SEPT. 11,2014

BARISTA - FOOD AND BEVERGE SERVICES

ASIANTOUCH INTERNATIONAL INSTITUTE INC.
Ma.Luisa Lanting