Bringing collaborative spirit and strong focus on customer service, I excel in team settings and contribute positively to group dynamics. Known for effective communication and problem-solving, I handle tasks with calm and organised approach. My adaptability and enthusiasm for learning ensure I quickly become asset in any role.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Team Member/Ready to Board
EMERATES FLIGHT CATERING CO.
UNITED ARAB EMERATES, DUBAI
08.2023 - Current
Collaborated with team members to deliver outstanding customer service, elevating customer satisfaction levels.
Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
Maintained a clean and tidy workspace, ensuring all areas complied with hygiene standards and regulations.
Adapted to various roles within the team as required, demonstrating flexibility and a commitment to team success.
Worked collaboratively to complete daily operational tasks against team targets.
Drove team success by completing allocated tasks quickly and accurately.
Assisted in the training of new team members, sharing knowledge and best practices to support their development.
Complied with health and sanitation practices and procedures.
Implemented health and safety protocols, adhering to regulations and maintaining a safe environment for both staff and customers.
Identified areas of health and safety improvement to maintain safe and secure customer environments.
Drove goal achievement by quickly and accurately completing allocated tasks and offering assistance to team members.
Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
Operation Team Member/chiller checker
EMERATES FLIGHT CATERING CO.
UNITED ARAB EMERATES, DUBAI
09.2014 - 08.2018
Report and discuss development issues with duty officer to achieve the target.
Monitored and ensured project timelines were followed diligently.
Communicated requirements for food products to chefs for priority flights.
Prepared easy-to-refer menu charts, matrixes, and forms for flight preparation.
Provided essential tools to staff to maintain a safe working environment.
Achieved targets and goals set by the manager through consistent effort.
Assisted team members with daily operational tasks to ensure smooth workflow.
Restaurant Coordinator
SLEEMAN CENTER
SM Lipa, Philippines
05.2012 - 05.2013
Bussed and set tables for customers in dining area.
Greeted guests upon arrival and provided menus to enhance their dining experience.
Demonstrated knowledge of food and beverage menus, including specialty drink ingredients and liquor laws.
Managed complaints with calm, clear communication and problem-solving.
Maintained clean, safe working environments to eliminate accident risks.
Achieved service time and quality targets.
Kitchen Staff Member
The Aristocrat Restaurant
Lipa, Philippines
06.2011 - 04.2012
Chopped vegetables for the menu.
Prepared kitchen utensils for efficient meal preparation.
Performed disinfection procedures to maintain cleanliness.
Recorded ingredients needed for menu preparation.
Washing and maintaining cleanliness in the area.
Stored food according to safety procedures, protecting from spoilage and preventing waste.
Washed and put away cookware, utensils and dishes.
Assisted chefs by preparing simple salads, sandwiches and sides.
Prepped ingredients in advance to speed up cooking times during peak hours.
Upheld health and safety standards to protect staff and customers.
Removed waste and inadequate food items regularly to keep work spaces neat and clean.
Kept all utensils, dishes and glasses clean and ready for customer use.
Disposed of kitchen waste and recycling appropriately.
Machine Operator
HONDA PHILIPPINES
STO. TOMAS, Philippines
02.2007 - 03.2010
Installing volts and knots in the motorcycle.
Tested machines for operational functionality.
Documented specifications of high-end products.
Maintained clean and organised work areas.
Adhered to health and safety regulations, promoting a safe working environment.
Assembly Quality Control Inspector
PILIPINAS KYORITSU INC
Lipa, Philippines
06.2003 - 11.2006
Immediately inspecting the wiring from the production while finishing the details and standard measurements of the high-end cars.
Recorded data for wire colour coding during production processes.
Monitored production and quality of finished products.
Ensured compliance with quality standards during production processes.
Utilised precision measuring instruments to verify product dimensions against specifications.
Assembly Quality Control Inspector
IONICS EMS,INC
Laguna, Philippines
08.2000 - 01.2003
Conducted inspections of production samples and sorted PCBs and chips into good and no good categories prior to passing them to quality control.
Accurately maintained inspection product history records, maintaining up-to-date [Type] documentation.
Identified and reported manufacturing defects, contributing to continuous improvement processes.
Trained new staff on quality control procedures, fostering a culture of excellence and accountability.
Inspected and tested products, parts and materials for conformity with specifications and standards.
Maintained meticulous records of inspection results, highlighting areas for production enhancement.
Rejected or discarded products, materials and equipment not meeting specifications.
Collaborated with production teams to troubleshoot quality issues and implement corrective actions.
Notified supervisors of production problems and assisted with remediation.
Developed and executed test plans for new products, ensuring they met customer expectations and safety standards.
Education
BARISTA - FOOD AND BEVERGE SERVICES
ASIANTOUCH INTERNATIONAL INSTITUTE INC.
TANAUAN CITY
2009
Skills
Customer service
Team collaboration
Health compliance
Complaint resolution
Certification
LINE QUALITY ASSURANCE INSPECTOR
FROM AUG.29 TO SEPT.27,2000
HABC LEVEL 2 AWARD IN FOOD SAFETY IN CATERING(QCF)
FROM SEPT. 08 ,TO SEPT. 11,2014
Timeline
Team Member/Ready to Board
EMERATES FLIGHT CATERING CO.
08.2023 - Current
Operation Team Member/chiller checker
EMERATES FLIGHT CATERING CO.
09.2014 - 08.2018
Restaurant Coordinator
SLEEMAN CENTER
05.2012 - 05.2013
Kitchen Staff Member
The Aristocrat Restaurant
06.2011 - 04.2012
Machine Operator
HONDA PHILIPPINES
02.2007 - 03.2010
Assembly Quality Control Inspector
PILIPINAS KYORITSU INC
06.2003 - 11.2006
Assembly Quality Control Inspector
IONICS EMS,INC
08.2000 - 01.2003
LINE QUALITY ASSURANCE INSPECTOR
FROM AUG.29 TO SEPT.27,2000
HABC LEVEL 2 AWARD IN FOOD SAFETY IN CATERING(QCF)
Airside Operations Team Member-Ready to Onboard at Emirates Flight Catering Co. LLCAirside Operations Team Member-Ready to Onboard at Emirates Flight Catering Co. LLC