Ma. Lourdes Lanzuela
Technical Support Staff
San Pedro,Laguna
Summary
Enthusiastic Hospitality Position eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of maintaining incoming and made outgoing calls and training in Strong organizational Skill . Motivated to learn, grow and excel in BPO Industry.
Overview
3
3
years of professional experience
Work History
Chef's Assistant /Hospitality Assistant
Acacia Hotel Manila
san pedro, Laguna
08.2019 - 03.2021
- Limited portion sizes and used garnishes to control food costs.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
- Maintained composure and work quality while under stress.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Technical Support Staff /Office Assistant
Rollmaster Machinery & Industrial Corp
san pedro, Laguna
09.2017 - 04.2018
- Built and provided basic end-user troubleshooting and desktop support on Windows.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Bachelor of Science - Computer Technology
Rizal Technological University
Mandaluyong City Skills
Hospitality services
undefinedTimeline
Chef's Assistant /Hospitality Assistant
Acacia Hotel Manila
08.2019 - 03.2021
Technical Support Staff /Office Assistant
Rollmaster Machinery & Industrial Corp
09.2017 - 04.2018
Bachelor of Science - Computer Technology
Rizal Technological University
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