Ma. Lourdes Esmeria
Customer Service Representative
Taytay Rizal
Summary
Experienced Premier Customer Care Representative with 4 years of experience in customer service, providing excellent customer service. Focused on resolving customer issues quickly and efficiency.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2019 - 02.2024
- Answering customer's questions and inquiries.
- Provide information about products and services.
- Take orders, process requests such as pick up shipments requests, address change requests, expedite shipments requests etc,.
- Contact the station manager via phone on behalf of the customer.
Education
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina
Marikina City 04.2001 -
Skills
Excellent written communication skill
Computer Literate
Typing speed of 30 to 45 word per minute
Knowledgeable in MS Office, MS Excel, Outlook, Teams, Zoom and PowerShell
Able to resolve customer's complaints through empathy and understanding
Able to work independently
Timeline
Customer Service Representative
Concentrix
08.2019 - 02.2024
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Marikina
04.2001 -