Ma. Louella Clarisse De Jesus

• Investigate and resolve user access issues including disabled accounts, hacked accounts, and login problems, via email and chat support channels
• Utilize technical expertise to identify root cause of access issues
• Excellent communication and interpersonal skills to effectively interact with users and internal team via emails

Content Moderator

• Ensure the integrity and safety of online communities by reviewing and moderating user-generated content
• Enforce community guidelines and content policies to maintain a positive and respectful environment
• Identify and implement Meta's Community Guidelines by restoring non-violating contents or taking down violating contents.

• Answering phone calls from drivers regarding various issues such as ride cancellations, payment discrepancies, app glitches, and account access problems
• Assisting drivers with navigating the Uber app, resolving technical difficulties, and guiding them through troubleshooting steps
• Updating driver information, verifying documents, assisting with account verification process

• Respond to customer inquiries and requests in live chat
• Track the status of their packages
• Following up on requests, reviewing rates as needed, tracking and routing shipments and orders, updating customer files and profiles

• Setting up and operating audio mixing consoles, microphones, recording devices, transmission equipment
• Adjusting audio levels for live broadcasts and pre-recorded segments
• Performing routine maintenance checks on all studio and transmitter equipment
• Recording and editing broadcast materials as needed