- Volleyball enthusiast
- Loves poem writing
- Nature trip as my comfort
- I do vlogging
Ma. Lorraine Grace Jungao
Baclayon,Philippines, Region VII
Summary
Customer Service Representative delivering exceptional support through effective problem-solving and conflict resolution. Maximises customer satisfaction by addressing inquiries and service issues promptly. Collaborates with suppliers to secure timely product resolutions, enhancing overall customer experience. Detail-oriented professional skilled in data entry and order processing with a focus on accuracy and efficiency. Utilises bespoke systems to maintain data integrity and enhance team capability through training initiatives. Drives customer account management practices to ensure seamless service delivery. Experienced in handling customer queries with friendly and professional a friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Experience Analyst
Cloudclick
Tagbilaran City, Philippines
09.2026 - Current
- Resolved service issues promptly to maximise customer satisfaction.
- Oversaw customer account inquiries, providing accurate information to resolve complaints and ensure customer satisfaction.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed customer service inquiries efficiently to enhance customer experience.
- Negotiated with suppliers to resolve product issues for customers, securing replacements or refunds.
Order Entry
Cloudclick
Tagbilaran City, Philippines
01.2023 - 09.2026
- Utilised bespoke software systems for order entry, ensuring accuracy in pricing and product details.
- Updated company system data by entering new information accurately. on information in company system.
- Conducted training sessions for new staff on order entry systems and procedures, enhancing team capability.
Data Analyst
Cloudclick
Tagbilaran City, Philippines
07.2022 - 11.2022
- Managed the data extraction, transformation, and loading processes to maintain data integrity across systems.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
Online ESL Teacher
Recommendational Tutoring
, Philippines
08.2020 - 07.2021
- Applied active listening to identify and solve problems, facilitate learning for students and build student confidence.
- Marked student work and provided constructive feedback on improvement areas.
- Used visual aids and object pictures to help students obtain a better understanding of translations.
Executive Secretary
Cheon Sim Oriental Clinic
Tagbilaran City, Philippines
12.2019 - 06.2020
- Handled confidential documents and information with discretion, upholding the privacy and security of the organisation.
- Organised and minuted meetings, ensuring accurate record-keeping and follow-up on action points.
- Handled incoming calls and emails with warmth and professionalism, redirecting enquiries to relevant staff.
- Acted as the first point of contact for visitors, providing a professional welcome and directing them appropriately.
Customer Service Representative
Concentrix
Cebu City, Philippines
04.2019 - 12.2019
- Resolved customer service enquiries efficiently to enhance customer experience.
- Improved customer satisfaction by promptly addressing service issues.
- Managed customer account enquiries, providing accurate information to resolve complaints and ensure customer satisfaction.
Education
Diploma of Higher Education - Bachelor of Secondary Education Major in Technology and Livelihood Education
Holy Name University
Tagbilaran City01-2018
Skills
- Data entry accuracy
- Order processing
- Customer account management
- Data analysis
- Time management
- Customer Service
- Multi-tasking
- Basic computer knowledge
- Empathy understanding
- Product knowledge
- Live chat support
- Adaptive team player
- Data Entry
- Customer data management
- Remote teamwork
- Relationship Management
- Data entry proficiency
- Positive disposition
Certification
- Licenced in Driving
- Professional Licenced Teacher
Interests
Timeline
Customer Experience Analyst
Cloudclick
09.2026 - Current
Order Entry
Cloudclick
01.2023 - 09.2026
Data Analyst
Cloudclick
07.2022 - 11.2022
Online ESL Teacher
Recommendational Tutoring
08.2020 - 07.2021
Executive Secretary
Cheon Sim Oriental Clinic
12.2019 - 06.2020
Customer Service Representative
Concentrix
04.2019 - 12.2019
Diploma of Higher Education - Bachelor of Secondary Education Major in Technology and Livelihood Education
Holy Name University