Ma. Lolayne Salem
Brgy. San Rafael Mandurriao,Iloilo City
Summary
Proven Customer Development Specialist with a track record of enhancing customer satisfaction and retention, notably at Getz Brothers Philippines Inc. Skilled in sales presentations and building rapport, I excel in driving business growth through strategic customer relationship management and effective problem resolution. Achieved significant account expansions by leveraging multitasking and organizational abilities alongside a strong work ethic.
Overview
16
16
years of professional experience
Work History
Customer Development Specialist
Getz Brothers Philippines Inc.
05.2023 - Current
- Ensures availability of the Company's products.- Full portfolio selling,
- Customer Relationship Management.- Build and maintain strong , long-term relationships with key customers.
- Sales and Business Development- Grow existing accounts and secure new business opportunities.
- Ensure to collect accounts receivables, tax certificate and timely deposit collected checks.
- Ensure Bid to Win in Government Hospitals.
- Closed monitoring and booking Customer orders.
- Coordinated with internal departments to ensure timely delivery of products or services, exceeding client expectations consistently.
- Worked with multiple screens and programs to resolve customer issues.
- Troubleshot complex issues related to customer accounts or orders with minimal supervision.
Field Sales Ambassador
Yufin Philippines
12.2022 - 05.2023
- Greeted customers warmly and pleasantly answered inquiries.
- Encourage merchants to download and sign up the mobile app to use for their business.
- Account Management, Customer service and Merchants satisfaction.
- Developed new business opportunities through targeted prospecting and cold calling efforts.
- Led sales team meetings, providing updates on progress toward goals, sharing success stories, and discussing strategies for overcoming challenges.
- Gather feedbacks good or bad to improve our service.
- Secure power user loyalty, visit merchant regularly.
- Participated in industry trade shows and networking events to expand professional connections and generate new leads for the business.
GCASH Partner Outlet Manager
Training and Marketing Professionals Inc ( Globe)
01.2014 - 05.2016
- Networked with other professionals and organizations to expand contacts and opportunities.
- Acquire new and manage outlets.
- Conduct Gcash services presentation to new members of corporate account.
- Regular visit of partners outlet to secure frontliners done very well and assist if they have concern.
- Merchandise the outlet and see to it our signage are visible.
- Assist partners and Managers concern 24/7 anytime of the day.
- Assist 4p's distribution as Red Cross partner in remote areas anywhere in Western Visayas.
Territory Manager (Globe Gcash)
Training Marketing Professionals Inc.
01.2012 - 05.2012
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
- Acquire and develop new outlets
- Conduct presentation in company with our new service to benefit their salary distribution through ATM
Cashier
All In Poker Sports Club
01.2010 - 12.2010
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage loyal players.
- Manage buy-in and cash out of customers' chips.
- Make daily report and chips Inventory.
Cashier
SM City Supermarket
03.2009 - 08.2009
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Information Technology
West Visyas State University- Pototan Campus
Pototan, Iloilo03-2009
Skills
- Customer assistance
- Calm under pressure
- Sales presentations
- Sales negotiation
- Multitasking and organization
- Work ethic and integrity
- Target achievement
- Patience and empathy
- Building rapport
- Objection handling
- Time management skills
- Teamwork
Timeline
Customer Development Specialist
Getz Brothers Philippines Inc.
05.2023 - Current
Field Sales Ambassador
Yufin Philippines
12.2022 - 05.2023
GCASH Partner Outlet Manager
Training and Marketing Professionals Inc ( Globe)
01.2014 - 05.2016
Territory Manager (Globe Gcash)
Training Marketing Professionals Inc.
01.2012 - 05.2012
Cashier
All In Poker Sports Club
01.2010 - 12.2010
Cashier
SM City Supermarket
03.2009 - 08.2009
Bachelor of Science - Information Technology
West Visyas State University- Pototan Campus
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