Results-driven professional with a robust background in customer service, technical troubleshooting, telemarketing, and recruitment coordination. Experienced in managing client accounts, recruiting top talent, and delivering tailored solutions to meet business needs. Adept at resolving complex issues, streamlining processes, and fostering positive customer and client relationships. Proven ability to adapt to fast-paced environments, effectively manage multiple priorities, and utilize innovative problem-solving strategies.
Hi, I’m
Ma.Lalyn Shane Alcantara
Rawis
Summary
Overview
6
years of professional experience
2
Languages
Work History
Sales Recruiting University
Recruiting Coordinator
08.2022 - 12.2024
Job overview
- Managing 6 client accounts equally and in a timely manner
- Recruiting based on the clients needs/specifications
- Screening resumes
- Inviting candidates to attend group interviews
- Following up with unresponsive candidates
- Confirming candidates have the correct information
- Calling candidates who have not confirmed
- Reminding candidates of their interviews
- Compiling all confirmed candidates into a clear defined list
- Sending the list of candidates to the client with the proper information they need the business day before (i.e. zoom logins)
- Tracking the total number of candidates scheduled on a weekly basis
Vector Financial
Cold Caller
06.2022 - 08.2022
Job overview
- Delivering talks that describe the company’s products or service to potential customers
- Obtaining customer information such as name and address and other information necessary if interested to get a deal for ATM offers and revenue
Khris Kennedy Agency-Allstate Insurance
Telemarketer
10.2021 - 01.2022
Job overview
- Delivering talks that describe the company’s products or service to potential customers
- Obtaining customer information such as name and address and other information necessary for insurance quote
Allstate Insurance
Telemarketer
08.2021 - 09.2021
Job overview
- Delivering talks that describe the company’s products or service to potential customers
- Obtaining customer information such as name and address and other information necessary for insurance quote
Sutherland Global Services
Associate Infrastructure Management/Customer Service Representative
06.2019 - 01.2021
Job overview
- Handled inbound calls relating to product, customer or technical issues
- Internet service technical troubleshooting
- Processed bills payments and billing explanation
- Appointment scheduling for installation or dispatch
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Solis Institute of TechnologyBulan, Sorsogon
Bachelor of Science from Business Administration
05.2001
University Overview
Major In Legal Management
Forbes CollegeLegazpi, Province Of Albay, Philippines
Bachelor of Science from Business Administration
05.2001
University Overview
Major in Microfinance
Skills
Customer service
Timeline
Recruiting Coordinator
Sales Recruiting University
08.2022 - 12.2024
Cold Caller
Vector Financial
06.2022 - 08.2022
Telemarketer
Khris Kennedy Agency-Allstate Insurance
10.2021 - 01.2022
Telemarketer
Allstate Insurance
08.2021 - 09.2021
Associate Infrastructure Management/Customer Service Representative
Sutherland Global Services
06.2019 - 01.2021
Solis Institute of Technology
Bachelor of Science from Business Administration
05.2001
Forbes College
Bachelor of Science from Business Administration
05.2001
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