Ma Laila Andromeda Belen
Freelancer
Baguio City, Benguet
Summary
A seasoned virtual administrative assistant with a passion for efficiency and organization and a demonstrated history of working in the outsourcing/offshoring industry. Has extensive knowledge in creating strategies to drive engagement through social media management and loves working with companies on their digital presence.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Senthold
06.2021 - 06.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Executed record filing system to improve document organization and management.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Strong knowledge and experience in using lead generation tools, and CRM such as Go High Level, Facebook, LinkedIn, Flowchat, etc.
- Remarkable work ethics and can work with minimal to no supervision.
Freight Associate
UPS International
10.2017 - 10.2019
- Implemented a system for tracking high-priority shipments, resulting in improved visibility across supply chain operations.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Provided reliable support in peak periods through flexible scheduling and a strong commitment to team success.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected freight for any damage or faults prior to loading.
- Coordinated closely with sales teams to address any order discrepancies or special requests from customers proactively.
- Established positive working relationships across departments, fostering a collaborative environment that supported continuous improvement efforts.
- Conducted research to address shipping errors and packaging mistakes.
- Participated in cross-functional training programs, enhancing versatility within the logistics team.
Customer Service Representative
Sitel Corporation
08.2013 - 09.2016
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Caregiving - Healthcare
Corazon C. Ortega Skills Training Center For Women
San Fernando, Province Of La Union, Philippines 05.2001 -
Bachelor of Science - Nursing
University of Baguio
Baguio City, Province Of Benguet, Philippines 05.2001 -
Skills
Data Management
Microsoft Office Suite
Organizing and Categorizing Data
Appointment Scheduling
Multitasking
Time Management
Staff Motivation
Microsoft Outlook
Organizational Skills
Schedule Maintenance
Spreadsheet tracking
Reading Comprehension
Administrative Procedures
Interpersonal Skills
Adaptability and Flexibility
Timeline
Administrative Assistant
Senthold
06.2021 - 06.2023
Freight Associate
UPS International
10.2017 - 10.2019
Customer Service Representative
Sitel Corporation
08.2013 - 09.2016
Caregiving - Healthcare
Corazon C. Ortega Skills Training Center For Women
05.2001 -
Bachelor of Science - Nursing
University of Baguio
05.2001 -