Ma. Kristine Angela Mercado
Quezon City
Summary
Detail-oriented professional with over 15 years of experience providing comprehensive administrative, marketing, sales, and customer service support to senior executives. Proven track record in streamlining operations and enhancing productivity through effective business development strategies. Core competencies include project management, client relations, and strategic planning. Aiming to leverage expertise to further drive organizational success in a dynamic role.
Overview
21
21
years of professional experience
Work History
Virtual Executive Assistant
PPC Masterminds
Los Angeles
08.2022 - Current
- Develop engaging content across multiple marketing platforms.
- Conduct comprehensive data research.
- Perform in-depth research to verify content accuracy.
- Proofread and edit written pieces before submission to maintain high standards of quality.
- Execute various administrative duties for the CEO.
Financial Advisor
AXA Philippines
Pasig City
06.2012 - 04.2024
- Built and maintained client bases.
- Assessed and aligned clients' current provisions with their long-term goals.
- Customized financial strategies based on client-specific information.
- Communicated with clients regularly to provide timely updates.
Private Label Manager
Rustan Supercenters Inc.
Makati City
10.2009 - 02.2011
- Evaluated and selected optimal private label mix aligned with company's goals.
- Researched and developed product innovations that offered unique value to consumers.
- Managed supplier relationships to ensure accurate packaging and labeling processes.
- Ensured competitive pricing for the private label brand through market research.
- Worked closely with buyers to create and negotiate new PL lines.
- Recommend price adjustments based on market findings.
- Oversaw budget allocations for effective implementation of marketing plans.
Virtual/Administrative Assistant to the President
Powerhouse Systems Inc
Bakersfield
12.2008 - 06.2009
- Coordinated marketing and administration tasks efficiently for the CEO.
- Engaged in business development for a patent-pending solar panel design.
- Responded to email inquiries promptly.
- Organized online business activities.
- Updated data in computer systems and archives.
- Coordinated weekly data consolidation for budget compliance.
Fuel Territory Manager
Unioil Petroleum Philippines Inc
Pasig City
10.2005 - 12.2008
- Managed various accounts in industrial, commercial, and gasoline stations throughout Metro Manila.
- Updated and provided regular fuel pricing information to industrial and commercial clients.
- Established new client accounts.
- Prepared monthly sales performance reports using system application data processing (SAP).
- Delivered sales forecasts and oversee daily fuel sales metrics.
- Forecasted monthly pricing based on customer purchase trends and competitor offerings.
- Ensured accuracy in monthly reconciliation of fuel purchases and payments.
- Established relationships with key customers, vendors, and distributors in the area.
- Developed and implemented strategies to increase sales in assigned territory.
Customer Care Officer
Unioil Petroleum Philippines Inc
Pasig City
10.2003 - 10.2005
- Act as the focal point for all customers.
- Communicated price adjustments and updates to customers.
- Encoded orders using the SAP ERP sales module for various fuel accounts.
- Collaborated with various internal teams to ensure seamless customer service.
- Updated Territory Managers on delivery status, inventory, and stock positions regularly.
- Resolved customer complaints quickly and efficiently.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Oversaw fuel key account collections.
- Distributed monthly customer Statements of Accounts.
Education
Bachelor of Science - Entrepreneurship
Miriam College
Quezon City, Philippines03.2003
Skills
- Data-driven decision-making
- Motivated team player
- Social Media Proficiency
- Excellent planner and coordinator
- Database management
- Goal-Driven
- Service Excellence Focus
- Strong Verbal Communication
- Works well under pressure
- Email management
- Spreadsheet tracking
References
- Menley Lee, CNC Manager, Unioil Petroleum Philippines Inc, +63918 9025574
- Raymond Lim, Unit Head, AXA Philippines, +63917 8575984
Timeline
Virtual Executive Assistant
PPC Masterminds
08.2022 - Current
Financial Advisor
AXA Philippines
06.2012 - 04.2024
Private Label Manager
Rustan Supercenters Inc.
10.2009 - 02.2011
Virtual/Administrative Assistant to the President
Powerhouse Systems Inc
12.2008 - 06.2009
Fuel Territory Manager
Unioil Petroleum Philippines Inc
10.2005 - 12.2008
Customer Care Officer
Unioil Petroleum Philippines Inc
10.2003 - 10.2005
Bachelor of Science - Entrepreneurship
Miriam College
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