Ma. Krista Mindreda Badere

As an Afterhours Consultant:

• Coordinated staff rosters for nurses and caregivers, ensuring adequate coverage across shifts while complying with regulatory requirements.
• Managed staff availability, shift changes, and leave requests, adjusting schedules to meet patient needs.
• Worked with care managers to optimize staffing levels for high-quality elder care.
• Utilized rostering software to maintain accurate records, minimize overtime, and address last-minute shift changes.

As a Call Support Agent:

• Managed inbound calls, scheduled appointments, and addressed patient inquiries about treatments and services.
• Verified insurance details, processed billing inquiries, and coordinated appointment changes.
• Provided information on procedures, insurance, and clinic policies, ensuring a positive patient experience.
• Maintained accurate records using clinic management software.

As a Non Trip and Trip CSR:

• Provided exceptional customer support via call, email, and chat, assisting guests and hosts with booking issues, account inquiries, and service concerns.
• Resolved complaints, cancellations, and refund requests, ensuring customer satisfaction while adhering to policies.
• Assisted hosts in optimizing listings and troubleshooting account-related issues to enhance user experience.

As Social media specialist and escalation:

• Managed social media presence across platforms (Instagram, Facebook, X), engaging content that highlighted destinations, unique stays, and user stories.
• Monitored social media channels for customer inquiries and feedback, providing timely responses and ensuring positive customer interaction.

• Provided technical support to customers experiencing issues with their home phone services, including connection problems, call quality, and service disruptions.
• Diagnosed and troubleshooted technical problems, offering step-by-step solutions to restore service and improve functionality.
• Assisted customers with configuring and setting up landline equipment, ensuring optimal performance.
• Collaborated with internal teams, including field technicians, to escalate and resolve complex service issues in a timely manner.

• Delivered technical support for landline, TV cable, and internet services, resolving issues related to connectivity, service disruptions, and equipment malfunctions.
• Diagnosed and troubleshooted customer concerns, guiding them through step-by-step solutions to restore services.
• Assisted with the installation, configuration, and troubleshooting of equipment to ensure optimal service performance.
• Collaborated with cross-functional teams (e.g. field technician or courier company) to escalate complex issues and ensure timely resolutions.
• Stayed informed on product updates, troubleshooting techniques, and service offerings to provide effective support.

• Updated and amended data in the system, ensuring accuracy and completeness.
• Conducted outbound calls to collect missing or corrected product details.
• Ensured accuracy and productivity standards were met before finalizing orders.
• Collaborated with teams to ensure efficient order processing and timely resolution of discrepancies.

• Provided high-quality support to postpaid mobile users, addressing billing, account management, service plans, and technical issues.
• Processed activations, upgrades, and plan adjustments, ensuring customers received the best options.
• Resolved complaints with active listening and empathy, improving customer satisfaction.
• Handled billing inquiries and discrepancies, ensuring timely and accurate resolutions.
• Stayed updated on product offerings, promotions, and policies to provide effective advice.
• Met performance targets, including resolution times, satisfaction scores, and SLAs.